Social Media Brand Advocate

4 days ago


Hobart, Tasmania, Australia TPG Telecom Full time
Role Overview

We are seeking a highly skilled and enthusiastic Social Media Brand Advocate to join our dynamic Vodafone Social Media Team.

About the Role

This role will play a crucial part in representing our brand across various social media channels, ensuring every interaction with customers and prospects drives brand advocacy.

Duties and Responsibilities
  • Adhere to TPG Telecom's policies and procedures as introduced and varied from time to time.
  • Provide customer support for a variety of issues and general enquiries across our social media channels.
  • Detect and raise possible brand and reputational risks.
  • Communicate in a unified and relatable brand tone across all interactions, posting in a range of social channels, including Facebook, Twitter, and Instagram.
  • Think outside the box and provide customers with tailored solutions.
  • Escala trending complaints and assist with identifying solutions to issues.
  • Adhere to verification processes to support prompt resolution of complaint and complex customer communications.
  • Maintain confidentiality, integrity, and availability of information assets and information systems.
Requirements
  • Excellent written and verbal communication skills.
  • A positive role model and enjoy working as part of a team.
  • An interest in the world of social media and an understanding of the different social channels.
  • Confidently multitask on a computer.
  • A focus on customer service.
Compensation

The estimated annual salary for this position is around $80,000. We offer a competitive remuneration package that reflects your skills and experience.

About Us

TPG Telecom is a leading telecommunications company that provides innovative services and products to its customers. We are committed to delivering exceptional customer experiences and creating a positive impact in our communities.



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