IT Support Expert Wanted for Transformation Projects
2 weeks ago
About John Holland
We're a leading construction company that's always known that infrastructure is about people — our customers, employees, and communities. We transform lives with everything we do.
Our internal IT team is focused on forging John Holland's next evolution of construction through service delivery excellence, optimised and resilient infrastructure, secure technology and mindset, innovative and scalable technology solutions, data-driven culture, and best-in-class digital experiences.
About the Role
We're looking for an IT Support Team Leader or IT Support Technician to join our team for our upcoming pipeline of work.
Key Responsibilities
- Support all systems, applications, and infrastructure under our IT Service Delivery Model
- Work to resolve Level 2 support requests, phone calls, and walk-up requests
- Provide support to the wider IT Team to manage, install, test, and troubleshoot new technology and systems
- Assist in reviewing technologies to determine suitability for the project and wider business
- Support SMEs in the implementation of supported applications & systems
- Maintain, assign, and reassign IT devices and assets
- Mobilise, support, and demobilise project offices all the way from installing network hardware and video conferencing equipment to end-user device installs at desks
What We're Looking For
- Tertiary qualifications in Computing or other relevant discipline
- Significant Help Desk and Level 2 support experience ideally within construction/engineering
- Strong IT networking and troubleshooting skills
- M365, Service Now, MS Teams, and Intune experience
- Excellent time management and organisational skills
- A logical approach to problem-solving and strong attention to detail
- Positive attitude and superior customer services skills
Benefits
- Competitive Remuneration: $85,000 - $110,000 per annum, depending on experience
- Great Leave Benefits: including 18 weeks paid parental leave with super and up to an extra 18 weeks of super paid on further periods of unpaid parental leave, multicultural leave exchange, and two extra days to prioritise your wellbeing
- Career Progression: underpinned by our exciting pipeline of work means you'll have the opportunity to work on iconic projects that are shaping cities and communities
- Learning and Development Opportunities: where you'll have access to emerging talent programs, building your career through clear career pathways, plus technical and leadership training and development opportunities
Join Our Team
We pride ourselves on having a diverse and inclusive workplace, as we understand that different perspectives and ideas are critical to our long-term success. We want you to be with us for the long term, so providing you with rich career experiences and ongoing development is our priority.
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Adelaide, South Australia John Holland Full timeAbout the RoleWe are seeking highly skilled IT Support Team Leaders & Technicians to join our team at John Holland, where you will have the opportunity to work on iconic projects that shape cities and communities.Job DescriptionSupport all systems, applications and infrastructure under our IT Service Delivery Model.Work to resolve Level 2 support requests,...
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