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Transformation Office Senior Expert

2 months ago

Adelaide, South Australia Singtel Group Full time

We are seeking a seasoned professional to play a pivotal role in supporting Customer Success and the Transformation Office by managing the Customer Success Governance framework. As a key member of our team, you will be responsible for crafting, implementing, tracking, and improving governance within the business unit, working closely with a hybrid Agile and Waterfall Delivery Methodology to enhance risk management, decision-making, accountability, and planning.

This is a temporary role on a fixed term of up to 12 months, providing an opportunity to reimagine your career at Optus. You will work closely with various teams to optimize and implement the Governance Framework, gather feedback, and adjust as needed. Your expertise will be invaluable in leading training for various business partners on the framework, managing knowledge resources, and adhering to compliance with governance standards.

Success in this role requires strong organizational skills to navigate a fast-paced environment and manage multiple business partners across the enterprise. Relevant formal qualifications in Project Management, Agile, Business Analysis, along with a tertiary degree in Business, IT, or a related field and hands-on experience within hybrid environments, are essential. Proficient in Excel and PowerPoint for senior executive reporting, with strong knowledge of delivery tools like Jira, Jira Align, and Confluence, and experience working as an analyst in portfolio office environments.

The salary range for this position is approximately $90,000 - $120,000 per annum, depending on location and experience. Benefits include inclusive paid parental leave, flexible working arrangements, access to extensive learning opportunities, and a supportive work environment that values diversity and inclusion.

Key Responsibilities:

  • Develop status reports, build executive presentations, and deliver program insights, supporting SLT-level reporting.
  • Provide governance and reporting support to initiative leads, managers, and Transformation PMO, continually improving processes.
  • Collaborate with teams to optimize and implement the Governance Framework, gather feedback, and adjust as needed.
  • Lead training for various business partners on the framework, manage knowledge resources, and adhere to compliance with governance standards.
  • Coordinate project planning, reporting, and portfolio benefits tracking, preparing financial and benefits reports for senior management.