Transforming Lives with IT Support Excellence

1 week ago

Adelaide, South Australia John Holland Full time

About John Holland

We are a leading infrastructure company that transforms lives through our work.

Our purpose is simple – we build the foundations for a better future. We've always known that infrastructure is about people – our customers, our employees, and the communities in which we work every day.

We're at the forefront of innovation, using technology to create better lives for people along the way.

Join Our Team

We are looking for experienced IT Support Team Leaders and IT Support Technicians to join our team for our upcoming projects.

About the Roles

IT Support Technician;

This role involves providing exceptional technical support to our users, resolving issues promptly and efficiently. You will be responsible for supporting our technical infrastructure, daily level 2 end user support, and maintenance and administration of IT Systems.

Key Responsibilities:

  • Support all systems, applications, and infrastructure under our IT Service Delivery Model
  • Work to resolve Level 2 support requests, phone calls, and walk-up requests
  • Provide support to the wider IT Team to manage, install, test, and troubleshoot new technology and systems
  • Assist in reviewing technologies to determine suitability for the project and wider business
  • Support SMEs in the implementation of supported applications & systems
  • Maintain, assign, and reassign IT devices and assets
  • Mobilise, support, and demobilise project offices

Requirements:

  • Tertiary qualifications in Computing or other relevant discipline
  • Significant Help Desk and Level 2 support experience ideally within construction/engineering
  • Strong IT networking and troubleshooting skills
  • M365, Service Now, MS Teams, and Intune experience
  • Excellent time management and organisational skills
  • A logical approach to problem-solving and strong attention to detail

IT Support Team Leader;

This role involves leading a small team of Technicians in delivering IT support to our offices and project locations. You will be responsible for monitoring, following up, and advising stakeholders on the progress of outstanding support requests.

Key Responsibilities:

  • Monitor, follow up, and advise stakeholders on the progress of outstanding support requests
  • Support the management, installation, review, and testing of new technology
  • Manage infrastructure requests, including mobilisation and decommission of project offices
  • Maintain and adhere to user, data, and business privacy requirements
  • Develop comprehensive documentation of the installed environment and system design
  • Maintain the installed environment to ensure reliability and stability
  • Ensure solutions and systems are appropriately backed up
  • Identify issues with current processes and work with IT teams to improve and develop those processes

Requirements:

  • Tertiary qualifications in Computing or other relevant discipline
  • Experience at Team Leader level delivering Level 2 support in Construction/Engineering industry highly regarded
  • Strong IT networking and troubleshooting skills
  • Expertise in M365, Azure AD, Service Now, Intune, MS Teams, and Microsoft 365
  • Excellent project management, time management, and organisational skills
  • A logical approach to problem-solving and strong attention to detail
  • Strong stakeholder and vendor management experience

About the Benefits

We offer competitive remuneration with salary continuance and salary sacrifice options. Great leave benefits, including 18 weeks paid parental leave with super and up to an extra 18 weeks of super paid on further periods of unpaid parental leave, multicultural leave exchange, and two extra days to prioritise your wellbeing.

Career progression underpinned by our exciting pipeline of work means you'll have the opportunity to work on iconic projects that are shaping cities and communities. Learning and development opportunities where you'll have access to emerging talent programs, building your career through clear career pathways, plus technical and leadership training and development opportunities.

Inclusion, diversity, and equity is part of how we work. We want everyone at John Holland to feel that they belong – that's why we're working hard every day to foster a more inclusive culture, backed by a business-wide inclusion strategy to bring about meaningful change. We've also got active employee resource groups that support our commitments including those around gender equality and reconciliation.

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