Hearing Health Support Specialist

1 week ago

Wollongong City Council, Australia beBeeCare Full time $60,903 - $81,958
Client Care Representative Role

We are seeking enthusiastic and customer-focused individuals to join our support team as Client Care Representatives in our clinics. As a key member of the team, you will play an essential role in delivering exceptional service to clients and helping them manage their hearing health.

Key Responsibilities:
  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for clients
  • Providing administrative support to clinicians (audiologists/audiometrists)
  • Efficiently managing day-to-day operations, including opening and closing procedures
  • Managing clinic phone lines and shared email inboxes
  • Billing clients correctly and taking various payments
  • Learning and competently using multiple software applications
What We Offer:
  • Access to exclusive discounts from retailers via our employee enrichment platform
  • Generous employee discounts on Sonova products for yourself and your family
  • Online wellbeing centre & employee assistance program (EAP)
  • Access to LinkedIn learning platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centred culture
  • Being part of a dynamic and supportive team at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

As a Client Care Representative, you will have the opportunity to make a positive impact on people's lives while developing your skills and expertise in a fast-paced and supportive environment.

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