Customer Relationship Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeAccountManager Full time $100,000 - $140,000

Job Description

As an Internal Account Manager, you will be responsible for managing a portfolio of small to medium enterprise customers.

This role requires proactively managing accounts to create and enhance relationships with current customers.

The successful candidate will have experience in phone-based sales, particularly in B2B environments, and will be able to develop and maintain strong relationships with potential and existing clients.

Key responsibilities include phone-based sales to existing COS customers, developing and maintaining strong relationships with potential and existing clients, gaining a deep understanding of products and services to provide accurate information and demonstrations, addressing client inquiries, resolving issues, and ensuring high customer satisfaction throughout the sales process.

  • Develop and implement effective sales strategies to meet and exceed targets.
  • Build and maintain strong relationships with internal stakeholders to ensure seamless communication and collaboration.
  • Identify and pursue new business opportunities to drive growth and revenue.
  • Provide excellent customer service and support to ensure high customer satisfaction.
  • Collaborate with cross-functional teams to achieve business objectives.

Required Skills and Qualifications

To succeed in this role, you will require:

  • Experience in phone-based sales, particularly in B2B environments.
  • Background in customer service or telemarketing also beneficial.
  • Previous experience using CRM systems and sales tools.
  • Proven ability to build and maintain rapport with internal and external customers.
  • Demonstrated experience working towards KPIs/targets.
  • Self-motivated, results-driven, and capable of working independently and as part of a team.

Benefits

We offer a range of benefits to our employees, including:

  • Flexible hybrid workplace.
  • Annual employee incentive schemes.
  • Generous Reward and Recognition programs.
  • Commitment to professional development with ongoing training and career development opportunities.
  • Access to free Mental Health programs.
  • Birthday, Anniversary, Paid Parental Leave, and Purchase Leave available.
  • Convenient location with free onsite parking.
  • Modern onsite gym.
  • Employee discounts on full product range.
  • Opportunity to participate in community welfare and charity initiatives.
  • Novated Lease/Salary Sacrifice for electric vehicles available.

About Us

We are a growing, socially responsible organisation that provides equal employment opportunities to a talented and diverse team of passionate people who live and breathe our core values: Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family.

We work together to find new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

We have been proud to give back over $20 million to the community through our Foundation, which supports charities focused on human welfare and underfunded causes.

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