Customer Relationship Specialist

Customer Relationship Specialist - Hamilton

Join to apply for the Customer Relationship Specialist - Hamilton role at BOQ Group

Overview

Join Our Team as a Customer Relationship Specialist – Hamilton.

As a Customer Relationship Specialist, you'll be the welcoming face of BOQ in our Hamilton branch. In this role, you'll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers' financial needs. You'll provide tailored banking solutions, be proactive in managing leads and identify referral opportunities to specialist teams. You'll also play a mentoring role by coaching and supporting Customer Service Officers to uplift capability and service delivery.

About You

You're a confident communicator with a genuine passion for helping people. You'll thrive in this role if you bring previous experience in customer service, ideally within banking or financial services. Exposure to consumer lending is a plus. You approach challenges with a proactive, solutions-focused mindset and a "can-do" attitude. Your attention to detail and ability to navigate financial systems with ease will help you succeed, along with a collaborative spirit and a drive to go above and beyond for customers and colleagues. Most importantly, you'll be part of a transformation journey that's reshaping the future of banking. If you're ready to dive in and make a real impact, we'd love to hear from you

About Us

BOQ Group is a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group's inclusive vision is to foster a workspace that values difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Benefits

We are committed to creating a workplace where everyone feels valued and supported. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion.

• Flexible working arrangement - Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community

How To Apply

To apply for this role at BOQ Group, follow the links or apply via our Careers Page. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process. If you are successful for a role with BOQ Group, background screening is a condition of employment to ensure compliance with the Anti-Money Laundering and Counter-Terrorism Financing Act. Checks may include identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks. Please no agency applications.

Referral

This role is eligible for our Referral Bonus Program (internal employees only). To refer a friend, please follow the steps below:

• Follow this link: External Job Advert
• Click on Send job to a friend

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Finance, Health Care Provider, and Customer Service
• Industries: Banking, Hospitals and Health Care, and Financial Services

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