Customer Relationship Specialist

12 hours ago

Brisbane, Queensland, Australia beBeeRelationship Full time
Customer Relationship Expert

About the Role

We are seeking a skilled Customer Relationship Expert to join our team. This role involves providing exceptional customer service by identifying and supporting customers' current and future financial needs.

  • Developing customer relationships through regular contact and proactive lead management.
  • Identifying opportunities for referrals to specialist teams where required.
  • Executing customer loan maintenance needs and coaching Customer Service Officers.

About You

We are looking for a passionate and high-performing operator who consistently delivers an outstanding customer experience.

  • Excellent customer service experience, preferably from the banking industry.
  • Exposure to consumer lending would be advantageous.

Benefits

We offer a comprehensive benefits package designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion.

  • Flexible working arrangements.
  • Discounted financial products.
  • Salary sacrificing options.
  • Paid parental leave.
  • Purchase additional annual leave.
  • Discounted private health insurance plan.
  • Employee Assistance Program (EAP).

About Us

We are a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

We value diversity and inclusion and believe that our workforce should reflect the customers and communities that we serve.

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