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Service Delivery Manager
2 weeks ago
We are seeking an experienced leader to oversee the delivery of exceptional customer service and efficient checkout processes in our Service Desk and Front End areas.
- This role is responsible for planning, rostering, leave management, succession planning, training, development, and recruitment of a team.
The ideal candidate will be a purpose-driven leader who can foster care and belonging in their decision-making, being agile, adaptable, and effective in a fast-paced environment.
- They will use data and insights to inform decisions, possess strong planning skills, attention to detail, and be available to work flexible hours, including evenings and late nights.
A successful applicant should have experience leading teams, driving results, and making strategic decisions.
- They will be able to lead by example, motivate others, and create a positive work environment.
We value diversity, equity, inclusion, and belonging. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We encourage collaboration, support, and learning among our team members.
- Benefits include discounts and rewards programs, access to career opportunities, and a confidential support service for employees and their families.
We believe in genuine care, flexibility, and growth opportunities for our employees. Join us to make a real difference in people's lives by providing value, solutions, and care.
