
Service Delivery Manager
3 weeks ago
- Make an immediate impact where your ideas and contributions are truly valued
- Working with a friendly and collaborative team
About Our Client
Our client is a well-established organisation in the Technology & Telecoms sector with a strong presence in Australia. They are known for their innovation and commitment to providing cutting-edge solutions to their clients.
Job Description
- Coordinate and manage the delivery of technology services to meet client expectations.
- Monitor service performance and ensure alignment with agreed-upon SLAs.
- Work closely with internal teams to resolve service delivery issues promptly.
- Maintain clear and effective communication with stakeholders to ensure transparency.
- Provide regular updates and reports on service delivery metrics and performance.
- Identify opportunities for process improvements to enhance service quality.
- Ensure compliance with company policies and industry standards.
- Support project teams in achieving successful service transitions and implementations.
The Successful Applicant
A successful Service Delivery professional should have:
- Relevant experience in service delivery within the Technology & Telecoms industry.
- Strong organisational and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Knowledge of service level agreements (SLAs) and performance monitoring.
- A proactive approach to identifying and resolving service challenges.
- Familiarity with compliance requirements in the technology sector.
What's on Offer
- Competitive daily rate depending on experience
- Opportunity to work with a respected organisation in the Technology & Telecoms sector.
- Collaborative and professional work environment
- Chance to contribute to impactful technology projects and service improvements.
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