Customer Service Officer

4 weeks ago

Inverell Shire Council, Australia NSW Department of Communities and Justice Full time
Customer Service Officer - New England NSW

Join to apply for the Customer Service Officer - New England NSW role at NSW Department of Communities and Justice

Customer Service Officer - New England NSW

5 days ago Be among the first 25 applicants

Join to apply for the Customer Service Officer - New England NSW role at NSW Department of Communities and Justice

Get AI-powered advice on this job and more exclusive features.

Child Protection and Permanency Services

New England

Talent Pool Creation

Locations: Armidale, Glen Innes, Inverell, Moree, Muswellbrook, Narrabri, Tamworth. (Please provide your location preference in your application)

Employment Type: Temporary, Full Time

Salary: $75,728pa up to $82,329pa plus Superannuation and Leave Loading

Your role

As a Customer Service Officer, you will be the first point of contact with our clients at our Community Services Centre's or Service Hub's, providing quality administrative services to our local offices.

What You'll Do

As part of the Child Protection and Permanency Services on the New England District, you will:

  • Provide customer service, reception duties, answering telephones and responding to referrals.
  • Support the caseworker teams with administrative duties with a focus on customer service.
  • Enter accurate data onto DCJ systems, maintaining records management systems, and maintaining confidentiality.
  • Provide secretarial support to group supervision and meetings while maintaining confidentiality.
  • Maintain records and arranging services such as dispatching mail and courier services, office repairs, vehicle management, arranging cleaning, and ordering office supplies and equipment.
  • Promote and foster compliance with DCJ policies, procedures and systems.

What We're Looking For
  • Strong interpersonal skills and the ability to provide high customer services.
  • An ability to deal with completing priorities and deadlines while achieving accurate, quality and timely administrative services.
  • Provide quality clerical support to the caseworker team prioritising team demands to support client families.
  • Strong commitment to team work to and support the local office's
  • General computer skills including knowledge of Microsoft applications.

Appointments are subject to reference checks and the following pre-employment checks:
  • National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
  • Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:
  • A challenging and rewarding career
  • Flexible, autonomous work environment
  • Competitive pay and conditions
  • Training and development opportunities to build and maintain capabilities
  • Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Requirements

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the targeted question below with a brief outline on how you meet the requirements of the role:
  • Targeted Question: Please give an example of your experience managing multiple administrative tasks with competing deadlines.

Applications close: Sunday 17 August 2025 at 11:59 AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Elizabeth Baz on 02 6728 2711 or at elizabeth.baz@dcj.nsw.gov.au

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Tina Baker on 02 9765 5369 or at tina.baker@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the 'Discover roles with DCJ in regional NSW' page.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesGovernment Administration

Referrals increase your chances of interviewing at NSW Department of Communities and Justice by 2x

Get notified about new Customer Service Officer jobs in Inverell, New South Wales, Australia.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Customer Service Officer

    2 weeks ago

    Inverell Shire Council, Australia St Bank Full time

    Customer Service Officer - Inverell, NSW (Contract)Join to apply for the Customer Service Officer - Inverell, NSW (Contract) role at St.George BankCustomer Service Officer - Inverell, NSW (Contract)4 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer - Inverell, NSW (Contract) role at St.George BankBe a part of our...

  • Customer Service Officer

    2 weeks ago

    Inverell, Australia St Bank Full time

    Customer Service Officer - Inverell, NSW (Contract)Join to apply for the Customer Service Officer - Inverell, NSW (Contract) role at St.George BankCustomer Service Officer - Inverell, NSW (Contract)4 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer - Inverell, NSW (Contract) role at St.George BankBe a part of our...

  • Customer Service Officer

    4 weeks ago

    Inverell, Australia NSW Department of Communities and Justice Full time

    Customer Service Officer - New England NSWJoin to apply for the Customer Service Officer - New England NSW role at NSW Department of Communities and JusticeCustomer Service Officer - New England NSW5 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer - New England NSW role at NSW Department of Communities and JusticeGet...

  • Service Officer

    2 hours ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    OverviewService Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department.Base pay and eligibilityBase pay range: A$84,659.00/yr - A$92,701.00/yrTALENT POOL ONLYClerk Grade: 3/4Salary Range: $84,659 - $92,701 plus superannuation and leave...

  • Customer Service Representative

    3 days ago

    Inverell Shire Council, Australia beBeeCustomerService Full time

    About the Role:">We are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for customers, providing exceptional service and support.">Key Responsibilities:">Provide high-quality customer service and support to meet the needs of our customers">Identify...

  • Customer Service Officer

    4 weeks ago

    Gilgandra Shire Council, Australia Careers at Council Full time

    Join to apply for the Customer Service Officer role at Careers at Council1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer role at Careers at CouncilGet AI-powered advice on this job and more exclusive features.DescriptionGilgandra Shire Council is seeking a Part-time Customer Service Officer to join the Aged Care &...

  • Customer Service Representative

    2 days ago

    Inverell Shire Council, Australia beBeeCustomerService Full time $50,000 - $80,000

    Customer Service Representative">The role involves interacting with customers, understanding their needs and resolving issues efficiently.">Main Responsibilities:Respond to customer inquiries in a professional mannerProvide accurate product informationCritical thinking is used to identify solutions to complex problemsMaintain high customer satisfaction...

  • Customer Service Officer

    2 weeks ago

    Forbes Shire Council, Australia AGnVET Full time

    AGnVET Forbes, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Service Officer | Forbes NSW role at AGnVET12 months ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer | Forbes NSW role at AGnVETPlay a pivotal role in providing exceptional retail service to our customersGreat...

  • Customer Service Professional

    2 days ago

    Inverell, Australia beBeeCustomerService Full time $61,000 - $83,000

    Customer Service OfficerA key role where you will be the first point of contact for customers.Key Responsibilities:Assist customers with banking transactions including cash deposits and withdrawals, ensuring accuracy and efficiency.Maintain accurate cash handling and ensure end-of-day balancing to prevent errors.Educate customers on digital platforms such as...

  • Customer Service Representative Role

    2 days ago

    Inverell Shire Council, Australia beBeeFinancial Full time

    Customer Service Representative RoleA Customer Service Representative is required to provide exceptional customer experience by delivering tailored support and guidance in a fast-paced banking environment.About the RoleThis part-time role involves being the first point of contact for customers visiting our branch, creating a welcoming and supportive...