IT Professional

We are seeking a seasoned IT professional to fill the role of Service Delivery Manager. The ideal candidate will have extensive experience in managing service delivery teams, ensuring seamless customer experiences, and driving business growth.

This position requires a deep understanding of IT service management frameworks, such as ITIL. The successful candidate will be able to lead cross-functional teams, prioritize tasks effectively, and make informed decisions to meet business objectives.

The Service Delivery Manager will be responsible for developing and implementing service strategies that align with the company's vision and goals. This includes identifying areas for improvement, implementing process enhancements, and monitoring performance metrics.

• Service Delivery: Lead the delivery of high-quality services to customers, ensuring timely and effective issue resolution.
• Team Management: Manage and develop a team of service delivery professionals, providing coaching, guidance, and performance feedback.
• Process Improvement: Identify opportunities for process improvements and implement changes to increase efficiency and effectiveness.

• Experience: Minimum 5 years of experience in service delivery management, preferably in an IT or MSP environment.
• Education: Bachelor's degree in Computer Science, Business Administration, or a related field.
• Skills: Strong leadership and communication skills, ability to work in a fast-paced environment, and proficiency in IT service management tools.

• Competitive Salary: A market-competitive salary package, including bonuses and benefits.
• Professional Development: Opportunities for career growth and professional development, including training and certification programs.
• Culture: A dynamic and supportive work culture, emphasizing collaboration, innovation, and continuous improvement.