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Senior Case Management Specialist
3 weeks ago
This is an exciting opportunity for a highly skilled and experienced Case Management professional to undertake end-to-end case management activities, resolving matters through effective case management of applications and analysing complex cases to develop options for early resolution.
Key Responsibilities:- Undertake comprehensive case management activities, subject to appropriate line manager input and oversight.
- Resolving matters through effective case management of applications in relation to reviewable decisions.
- Undertaking case management of complex matters and analysing to develop options for early resolution.
- Obtaining necessary information and advice to effectively resolve matters.
- Applying alternate dispute resolution methods and advocacy skills to resolving applications, in keeping with the principles of procedural fairness.
- Attending conferences, conciliations and hearings conducted by the Administrative Appeals Tribunal (AAT).
- Preparing documents detailing resolution options and outcomes at case management meetings.
- Assessing and responding to priorities and risks, including risk to participants & Scheme sustainability.
- Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.
About You:
- The ability to produce high-quality work in a deadline-driven environment.
- Strong organisational/administrative abilities.
- Methodical and process-driven approach.
- Inquisitive and problem-solving mindset.
- Relevant qualifications or experience in case management or a related field would be highly beneficial.
Please note that we can only consider applications from candidates with Australian Citizenship.
Requirements:
- Australian Citizenship.
- Relevant experience and qualifications in case management or a related field.
- Strong communication and interpersonal skills.
- Ability to work in a deadline-driven environment.
What We Offer:
- A competitive salary package.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
We are committed to diversity and inclusion and encourage applicants from diverse backgrounds to apply.
