Operational Hotel Leader

2 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $55,000 - $80,000
Hotel Operations Manager

We are seeking a skilled Hotel Operations Manager to oversee the smooth operation of our hotel. This is a pivotal leadership role where no two days are the same, and you will play a key role in ensuring exceptional guest experiences, driving team performance, and maximising operational success.

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  • Train and mentor the team to maintain high standards and values.
  • Coordinate seamless group arrivals and curate memorable experiences for VIPs and returning guests.
  • Be the communication hub between all departments, ensuring a well-synced operation.
  • Proactively manage customer complaints, guest issues, and incidents with professionalism.
  • Make our guests feel at home by promptly addressing their requests with care and attention.
  • Lead and elevate the guest experience journey, ensuring every touchpoint delivers exceptional service quality.
  • Drive revenue growth through incentive programs and operational excellence.

Key Responsibilities:

Guest Services & Experience:

- Provide outstanding guest services and deliver memorable experiences.

Team Leadership & Development:

- Train and develop a high-performing team to meet the highest standards.

Communication & Coordination:

- Foster strong relationships with colleagues across departments.

Problem-Solving & Incident Management:

- Proactively resolve customer complaints and incidents.

Revenue Growth & Operational Excellence:

- Identify opportunities to drive revenue growth and improve operational efficiency.

Requirements:

  • Proven experience in a supervisory or management role within a hotel environment.
  • Strong leadership skills with the ability to motivate, manage, and train staff.
  • Proficiency in property management systems.
  • Confidence in cash handling and processing financial transactions.
  • Exceptional ability to build and maintain client relationships.

Benefits:

  • Incredible team member discounts from your first day on-the-job.
  • 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Australia and NZ's largest and most diverse experiences company.

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