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VIP Customer Service Ambassador
2 months ago
We are seeking a highly skilled and experienced VIP Customer Service Ambassador to join our team at Easygo. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences to our high-value clients.
Key Responsibilities- Develop and maintain trusted relationships with new and existing high-value clients to determine existing and future business needs
- Understand the client's objectives and decision-making process and form long-term partnerships with individuals
- Actively and successfully manage the assigned accounts from start to finish, including managing and maintaining your relationship, ensuring all enquiries are followed through
- Identify and grow opportunities within your client base and collaborate with the VIP team to ensure maximum growth
- Ensure the timely and successful delivery of products, in line with customer needs and objectives
- Analysis of client behaviors and overall value to the business
- Make optimal use of communication tools to engage with VIP clients
- Collaborate with other departments to improve the overall customer experience
- Collaborate with VIP Manager, Supervisor, and Senior hosts to contribute to team development goals
- Minimum 1 year experience working in a customer service environment
- Excellent communication and writing skills are required
- Bilingual in English and ideally both Spanish & Portuguese
- Sports or Marketing Qualifications preferred but not required
- High level of global sports knowledge
- Cryptocurrency knowledge is advantageous
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom
- EAP access for you and your family
- Access to over 9,000 courses across our Learning and Development Platform
- Two full-time baristas who will make your daily coffee, tea or fresh juice
- Daily catered breakfast
- Massage Wednesdays - we get professionals to do this
- Team lunches and happy hour in the office from 4pm on Fridays
- Fun office environment with pool tables, table tennis, and all your favorite gaming consoles
- Help yourself drinks fridges and snack shelves
We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.
