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VIP Customer Service Representative Melbourne
1 month ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team in Melbourne. As a VIP Customer Service Representative, you will be responsible for building and maintaining relationships with our high-value players, providing exceptional customer service, and ensuring a seamless online experience.
Key Responsibilities- Develop and maintain trusted relationships with new and existing high-value clients to determine existing and future business needs
- Understand the client's objectives and decision-making process and form long-term partnerships with individuals
- Actively and successfully manage the assigned accounts from start to finish, including managing and maintaining your relationship, ensuring all enquiries are followed through
- Identify and grow opportunities within your client base and collaborate with the VIP team to ensure maximum growth
- Ensure the timely and successful delivery of products, in line with customer needs and objectives
- Analyze client behaviors and overall value to the business
- Make optimal use of communication tools such as chat rooms, email, and any additional platforms required to engage with VIP players
- Collaborate with other departments to improve the overall customer experience
- Minimum 1 year experience working in a customer service environment
- Excellent communication and writing skills are required
- Sports and gambling knowledge is advantageous
- Cryptocurrency knowledge is advantageous
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira, and Intercom
Easygo is a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake, and Twist Gaming. We are committed to placing our clients and their communities' entertainment at the forefront of everything we do.
What We Offer- EAP access for you and your family
- Access to over 9,000 courses across our Learning and Development Platform
- Paid volunteer day
- Two full-time baristas who will make your daily coffee, tea, or fresh juice
- Daily catered breakfast
- Massage Wednesdays - we get professionals to do this
- Team lunches and happy hour in the office from 4pm on Fridays
- Fun office environment with pool tables, table tennis, and all your favorite gaming consoles
- Help yourself drinks fridges and snack shelves
We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
