Technical Support Specialist
3 weeks ago
Conquest Personnel Pty Ltd is seeking a skilled Field Service Technician to join our team.
As a Field Service Technician, you will play a critical role in providing technical support and services to our clients, ensuring their systems run smoothly and efficiently.
Key Responsibilities:
- Troubleshoot and resolve technical issues with various terminals
- Accurately log client information, report faults, and manage service activities
- Follow through to close cases efficiently, ensuring customer satisfaction
- Build strong relationships with merchants to foster trust and confidence
- Participate in product training and share your knowledge with the team
- Install, relocate, and provide technical services for machines
- Respond to service callouts promptly and professionally
- Work closely with the technical team to resolve issues seamlessly
- Manage van stock levels to ensure readiness for any service call
- Provide expert technical support to clients and resolve issues with ease
- Complete detailed service reports for each job
Requirements:
- Permanent residency is required due to the nature of this position
- A valid driver's license is mandatory (for insurance purposes)
- Strong technical aptitude and problem-solving skills
- Ability to work flexible hours, including rostered shifts and on-call availability
- Excellent communication and customer service skills
If you are passionate about technology and have the skills and experience required, we encourage you to apply for this exciting opportunity.
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