Achieve Financial Goals

1 week ago

Perth, Western Australia beBeeCustomerService Full time $60,451 - $86,821
Customer Service Representative

NAB is committed to helping customers achieve their financial goals. As a customer service representative, you will be the face of NAB to the community, working closely with our customers to help them with their banking needs and deliver exceptional customer service in an environment that is challenging and fast-paced.

You will be supporting our branches in Perth Northern suburbs, where you will be the first point of contact for customers when they visit our retail branch, whether it's to open an account, inquire about our products, or manage their finances.

You'll be involved in every aspect of the customer journey by helping them find solutions to their financial needs through our products, services, and advice.

This role offers opportunities to gain leadership skills, develop your career path within NAB and work in a diverse team environment. Every day is different in our NAB branches and as well as providing great customer service, you will have the chance to assist our customers with account opening, unsecured lending and banking transactions and being responsible for ensuring all customer details are accurate and up-to-date.

You will also demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure, undertaking ongoing training and development to enhance your career development.

Key Requirements:

  • A passion for delivering an amazing experience to customers and an unwavering commitment to quality.
  • An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
  • A keen eye for detail that ensures transactions are completed efficiently and accurately.
  • An appreciation for inclusion and the diversity of our customers.

We Offer:

  • All new customer advisors receive NAB's tailored onboarding and training program to ensure they are set up for success.
  • As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

About Us:

We are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued.

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