Customer Service Director

3 days ago


Melbourne, Victoria, Australia Six Degrees Executive Full time
About the Business

Six Degrees Executive is a leading global executive search firm, specialising in the recruitment of senior-level professionals for top-tier clients. Our company is built on a foundation of expertise, innovation, and a passion for delivering exceptional results.

About the Role

We are seeking an experienced Customer Service Director to join our team. This is a critical role that will play a key part in shaping the customer experience strategy for our clients. As a Customer Service Director, you will be responsible for leading a team of customer service professionals, developing and implementing customer service strategies, and ensuring that our clients receive exceptional service.

Key Responsibilities
  • Customer Service Leadership: Lead a team of customer service professionals, providing guidance, support, and coaching to ensure that they have the skills and knowledge needed to deliver exceptional service.
  • Customer Service Strategy: Develop and implement customer service strategies that align with our clients' business objectives and goals.
  • Process Improvement: Identify areas for process improvement and implement changes to ensure that our customer service operations are efficient, effective, and aligned with best practices.
  • Customer Experience Framework: Develop and implement a customer experience framework that ensures our clients receive a consistent and exceptional service experience.
  • Reporting and Analysis: Provide regular reporting and analysis to our clients on customer service metrics, including service levels, customer satisfaction, and net promoter score.
Requirements
  • 10+ years of customer service experience, with a minimum of 5 years in a leadership role.
  • Proven track record of delivering exceptional customer service results, including high levels of customer satisfaction and loyalty.
  • Strong leadership and management skills, with the ability to motivate and inspire a team of customer service professionals.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
What's in it for You?
  • A highly competitive salary and benefits package.
  • The opportunity to work with a leading global executive search firm and make a real impact on our clients' businesses.
  • A dynamic and supportive team environment, with opportunities for professional growth and development.
  • The chance to work on a wide range of exciting projects and clients, with the opportunity to develop your skills and expertise.


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