Director of Customer Experience and Operations

7 days ago

Melbourne, Victoria, Australia Telstra Health Full time
Job Description

**Job Title:** Director of Customer Experience and Operations

**Job Summary:** We are seeking an experienced Director of Customer Experience and Operations to lead our customer operations team and drive business growth through operational excellence.

Key Responsibilities:

  • Lead customer operations to ensure high levels of satisfaction and successful achievement of business goals.
  • Strategically review and analyse processes for continuous improvement and operational effectiveness.
  • Drive initiatives for process enhancements and oversee the development of improvement strategies.
  • Build and maintain strong relationships with stakeholders to ensure effective operational processes.
  • Manage customer relationships, ensuring operational milestones are met and issues are resolved with regular updates.
  • Develop materials for external and internal governance sessions and oversee the revision of SOPs.
  • Promote collaboration among team members and external partners.
  • Ensure compliance with legislative guidelines and maintain effective governance through quality assurance and risk management.
  • Use data-driven insights to establish performance dashboards and inform business decisions.
  • Drive efficiency initiatives to support financial targets and implement strategic goals related to quality improvement and accreditation.
  • Participate in leadership meetings and contribute to strategy development and implementation.
  • Lead a team effectively, sharing knowledge and fostering professional development.
  • Prepare and manage budgets to allocate resources effectively and support operational needs.

Requirements:

  • Strong people leadership with proven success in leading and developing customer-focused operations teams.
  • Significant experience in establishing and developing operating procedures and managing business processes.
  • Demonstrated ability to assess business needs, design and implement programs, and evaluate their effectiveness.
  • Expertise in organisational capability development, change management, and organisation design.
  • Skills in risk management and financial oversight.
  • Experience in driving innovation and business process improvements.
  • Background in portfolio, program, and project support.
  • Bachelor's degree in business, finance, or a related field; post-graduate qualification in Public Health or business management is desirable.

  • Customer Experience Representative

    5 days ago

    Melbourne, Victoria, Australia The Learning Experience #363 Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries, ensuring a high level...

  • Customer Experience Associate

    5 days ago

    Melbourne, Victoria, Australia The Learning Experience #377 Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer ServiceRespond to customer inquiries in a timely and professional...

  • Customer Experience Coordinator

    7 days ago

    Melbourne, Victoria, Australia The Learning Experience #395 Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Experience Coordinator to join our team at The Learning Experience #395. As a key member of our preconstruction team, you will play a critical role in ensuring a seamless customer journey for our medium-density projects.Key ResponsibilitiesCustomer Support: Provide exceptional...

  • Associate Director, Customer Experience and Readiness

    7 days ago

    Melbourne, Victoria, Australia Victoria's Big Build Full time

    About the RoleThis is a critical position within Victoria's Big Build, responsible for leading customer readiness efforts for the Metro Tunnel Program. The Associate Director will play a key role in ensuring a coordinated and customer-centric approach across communications, wayfinding, digital platforms, and customer service.Key ResponsibilitiesLead customer...

  • Match Operations Director

    6 days ago

    Melbourne, Victoria, Australia Food and Wine Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Ballkid Program as a Match Operations Director. This is a unique opportunity to leverage the success of our Australian Open program to support and implement successful Ballkids programs nationally and in Asia.The successful candidate will be responsible for leading...

  • Ticketing Operations Director

    5 days ago

    Melbourne, Victoria, Australia Department of Transport and Planning Full time

    Job SummaryThis is a two-year fixed term SES 1 position within the Department of Transport and Planning, managing a key part of the organisation within the Operations function. The Ticketing Operations Director is a crucial role within the Ticketing Operations team, overseeing the newly formed operations team and the myki system, while also supporting the...

  • Business Development Director

    5 days ago

    Melbourne, Victoria, Australia Probe CX Full time

    About the RoleThe Business Development Director will focus on sourcing and closing new logo business in the ANZ market, for delivery in our network of over 25 operational sites in Australia, New Zealand, the Philippines, and India. This will include approaching the market strategically with outsourced services that deliver amazing customer experiences...

  • Customer Experience Manager

    1 day ago

    Melbourne, Victoria, Australia Paywise Pty Ltd Full time

    About the OpportunityWe are seeking a highly skilled Customer Experience Manager to join our team at Paywise Pty Ltd. This role is a key position in our organization, responsible for leading our Customer Experience team and driving a culture of highly personalized service and care.The successful candidate will report to the Director of Customer Experience...

  • Customer Service Director

    7 days ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    About the BusinessSix Degrees Executive is a leading global executive search firm, specialising in the recruitment of senior-level professionals for top-tier clients. Our company is built on a foundation of expertise, innovation, and a passion for delivering exceptional results.About the RoleWe are seeking an experienced Customer Service Director to join our...

  • Customer Service Director

    3 days ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    About the BusinessSix Degrees Executive is a leading global executive search firm, specialising in the recruitment of senior-level professionals for top-tier clients. Our company is built on a foundation of expertise, innovation, and a passion for delivering exceptional results.About the RoleWe are seeking an experienced Customer Service Director to join our...

  • Operations Director

    2 days ago

    Melbourne, Victoria, Australia Davis James Full time

    About Davis JamesDavis James is a leading player in the supply chain and distribution industry, boasting an impressive $750 million in revenue. With a strong commitment to excellence and innovation, they have positioned themselves as a market leader and maintain the highest standards in all aspects of their operations.The RoleThe Operations Director is...

  • Retail Operations Director

    7 days ago

    Melbourne, Victoria, Australia Cotton On Group Full time

    About UsCotton On Group is a leading global fashion and lifestyle brand that empowers individuals to look, feel, and be their best selves. Our products are designed to enhance everyday experiences, celebrating diversity and inclusivity as we believe self-expression is for everyone.Our DNAWe are defined by our values of Effortless, Fun, Optimistic, Genuine,...

  • Retail Operations Director

    3 days ago

    Melbourne, Victoria, Australia Cotton On Group Full time

    About UsCotton On Group is a leading global fashion and lifestyle brand that empowers individuals to look, feel, and be their best selves. Our products are designed to enhance everyday experiences, celebrating diversity and inclusivity as we believe self-expression is for everyone.Our DNAWe are defined by our values of Effortless, Fun, Optimistic, Genuine,...

  • Director, Engineering

    5 days ago

    Melbourne, Victoria, Australia Department Of Energy, Environment And Climate... Full time

    About the RoleWe are seeking a highly skilled and experienced Director, Engineering to join our team at the Department of Energy, Environment and Climate Action. As a key member of our organization, you will play a critical role in the delivery of our energy infrastructure projects.Key ResponsibilitiesLead a team of technical professionals to ensure the...

  • Operations Director

    7 days ago

    Melbourne, Victoria, Australia Cummins Full time

    Job SummaryCummins is seeking an experienced Operations Director to lead our operations across both the truck axle assembly plant and aftermarket parts distribution centre. This role will be responsible for providing leadership to both the axle manufacturing plant and the national distribution warehouse operations teams.Key ResponsibilitiesManage compliance...

  • Operations Director

    2 days ago

    Melbourne, Victoria, Australia Cummins Full time

    Job Summary:Cummins is seeking an experienced Operations Director to lead our operations across both the truck axle assembly plant and aftermarket parts distribution centre. This role will be responsible for providing leadership to both the axle manufacturing plant and the national distribution warehouse operations teams.Key Responsibilities:Manage...

  • Operations Director

    5 days ago

    Melbourne, Victoria, Australia ClearCompany Full time

    Job Description**About the Role**We are seeking an experienced Operations Director to join our team at ClearCompany. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our organization.Key Responsibilities:Financial Management: Oversee financial planning, budgeting, and forecasting to ensure the...

  • Director of Operations

    7 days ago

    Melbourne, Victoria, Australia TESSERENT Full time

    About TesserentTesserent is a leading provider of cybersecurity solutions, partnering with clients across Australia and New Zealand to protect their digital assets. With a strong presence in the region, we offer a comprehensive suite of cybersecurity services, including managed and professional services.About the RoleWe are seeking an experienced Director of...

  • Director of Operations

    7 days ago

    Melbourne, Victoria, Australia TESSERENT Full time

    About TesserentTesserent is a leading provider of cybersecurity solutions, partnering with clients across Australia and New Zealand to protect their digital assets. With a strong presence in the region, we offer a comprehensive suite of cybersecurity services, including managed and professional services.About the RoleWe are seeking an experienced Director of...

  • Executive Director, Youth Justice Operations Specialist

    5 days ago

    Melbourne, Victoria, Australia Department of Justice and Community Safety Full time

    About the RoleThe Department of Justice and Community Safety is seeking a highly experienced and skilled Executive Director, Youth Justice Operations to lead key operational support teams and ensure the health, wellbeing, rehabilitation, education and positive development of children and young people in youth justice custody.Key ResponsibilitiesLeadership...