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Customer Service Director
2 months ago
About Toll Transport Pty Ltd
Toll Transport Pty Ltd is a leading logistics company that provides a range of services to support the movement of goods and supplies around the world. With a strong presence in Australia and New Zealand, we have a team of over 16,000 people who are dedicated to delivering exceptional customer service and ensuring the safe and efficient transportation of goods.
The Opportunity:
We are seeking a highly skilled and experienced Customer Service Manager to join our Freight Forwarding division. As a key member of our team, you will be responsible for leading the Customer Service team and ensuring that our customers receive the highest level of service and support.
Key Responsibilities:
Lead and manage the Customer Service team to ensure that customer needs are met and exceeded.
Develop and implement strategies to improve customer satisfaction and retention.
Manage and develop the skills and knowledge of the Customer Service team to ensure that they have the necessary skills to provide exceptional customer service.
Collaborate with other departments to ensure that customer needs are met and that our services are delivered in a timely and efficient manner.
Monitor and report on customer satisfaction and retention metrics to ensure that we are meeting our customer service goals.
What We Offer:
A competitive salary and benefits package.
Opportunities for career growth and development.
A dynamic and supportive work environment.
Access to industry-leading training and development programs.
A chance to work with a leading logistics company and be part of a team that is dedicated to delivering exceptional customer service.
About You:
To be successful in this role, you will need:
3+ years of experience in a customer-facing role, preferably in the logistics or transportation industry.
Strong leadership and management skills, with the ability to motivate and develop a team.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
Knowledge of customer service principles and practices, with the ability to develop and implement strategies to improve customer satisfaction and retention.
Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
What We Value:
We value a diverse and inclusive workplace, where everyone feels welcome and valued. We are committed to providing a safe and supportive work environment, where our employees can grow and develop their skills and knowledge.
How to Apply:
If you are a motivated and experienced customer service professional who is looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
