Customer Insights and Experience Lead

Drive Customer Insights and CX Staregy accross the Y VictoriaHybrid work arrangement; Box Hill Office and WFHThis is a full-time position; Rem from $124k plus super.About the Y VictoriaOur Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver services at more than 150 locations every day, including:...

Job DescriptionWe are seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of the customer service department, you will be responsible for managing customer inquiries, resolving issues, and providing exceptional service to our customers.Key Responsibilities:Manage customer inquiries and respond in a timely and...

Strategic Partnerships ExecutiveKey Responsibilities include creating and implementing account strategies to maximize share of wallet and partner with key customers at senior levels.Create and implement account strategies to drive business growth and develop strategic relationships with key customers.Develop and maintain strong relationships with senior...

About Us We create thriving places and connected communities.We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.Together with our portfolio agencies, we are responsible for planning, building, operating and maintaining Victoria's transport, planning and land...

Job Title: Customer Support Operations ManagerAbout the Role:We are seeking a dynamic leader to manage our IT service centre and onsite support teams, driving customer service excellence across omnichannel support.Key Responsibilities:Efficiently manage service centre staff, processes, and technology.Monitor operations, meet deadlines, and undertake trend...

About the RoleThis position plays a crucial part in bridging raw intelligence and organisational strategy, ensuring decisions are driven by validated data.The role involves collaborating with senior internal and external stakeholders to understand intelligence needs and deliver actionable insights that enhance business performance.

Store Leadership OpportunityCollins Booksellers is an Australian institution with a rich history dating back to 1922. As a national group of independently owned franchise bookstores, each location is uniquely tailored to reflect its owners and the community it serves.Our stores offer a curated selection based on local reader preferences, providing a blend of...

Job Title:Fine Dining Service LeadDescription:In this pivotal role, you will spearhead the service delivery in our fine dining outlets. Your responsibilities encompass supervising daily operations, fostering a vibrant atmosphere where guests and team members connect over exceptional cuisine and beverages.Key Responsibilities:Direct Food and Beverage outlet...

As a Digital Content Creator, you will be responsible for crafting engaging digital experiences across various platforms and devices. We are seeking a skilled professional to join our team in driving our brand forward through digital innovation and impactful advertising.About the RoleAs a key member of our Creative Services team, you will play a crucial role...

Key ResponsibilitiesWe are seeking an enthusiastic and flexible individual to fill a Casual Sales Assistant position at one of our retail stores.Possess passion for retail and customer service with ability to create memorable experiences for customers.Show flexibility to work day/nights and weekends across a Mon-Sunday roster.About the RoleThe ideal...