Exceptional Guest Experience Specialist

1 week ago


Sydney, New South Wales, Australia beBeeHospitality Full time $60,000 - $75,000
Customer Service Representative">

We are seeking a skilled and adaptable individual to join our team as a customer service representative. The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment and demonstrate a genuine passion for delivering exceptional guest experiences.

Key Responsibilities:
  • Deliver outstanding customer service by responding promptly and professionally to guest inquiries and resolving issues efficiently.
  • Promote upselling opportunities by recommending relevant property facilities and services to enhance the guest experience.
  • Process room reservations, manage rooming lists and update information accurately and efficiently in our systems.
What We Offer:
  • A supportive and dynamic work environment that encourages growth and development.
  • The opportunity to work with a diverse range of guests from around the world.
  • A competitive compensation package including discounted accommodation and food and beverage options worldwide.
  • Complimentary car parking and dry cleaning services.
  • Industry-leading leave policies that promote work-life balance.

We believe that hospitality is a work of heart and we're passionate about creating memorable experiences for our guests. If you're a motivated and enthusiastic individual who shares our values, please apply.

Requirements:

To be successful in this role, you will require:

  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Previous experience working in a customer-facing role, preferably in the hospitality industry.
About Us:

We're a global community that values diversity and inclusion. We're committed to providing a workplace that's welcoming and inclusive for all our employees.



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