Risk and Compliance Specialist

5 days ago

Sydney, New South Wales, Australia AIA Full time

About the Role:

We are seeking a highly skilled Risk and Compliance Specialist to join our team at AIA. As a Risk and Compliance Specialist, you will be responsible for delivering on AIA's purpose, vision, and strategy by developing, supporting, and championing a high-performing risk culture.

This role will also be responsible for supporting the Senior Customer Resolution Specialist in investigating and resolving member complaints.

Please note that this role is a fixed-term contract ending July 2025.

Key Responsibilities:

  • Identify and investigate incidents, providing assistance and coordination through to the rectification and closure.
  • Support the management of risk and audit issues identified, ensuring all quality root cause analysis is conducted and corrective action is taken to improve the customer experience.
  • Develop strong relationships with key stakeholders across the Health Insurance business unit.
  • Identify and address gaps in business knowledge of risk and compliance frameworks.
  • Support the Health Insurance risk function to ensure customer obligations are met through effective processes, procedures, controls, and reporting.
  • Support appropriate frameworks and controls to ensure the Health Insurance business unit operates within the enterprise risk appetite and complies with required standards and regulations.
  • Support in the delivery of Risk and Compliance plans for the Health Insurance business unit.
  • Investigate and resolve escalated internal and external complaints in a fair, reasonable, empathetic, and member-focused manner.
  • Assist both the Senior Customer Resolution Specialist and the Senior Manager, Risk and Compliance with preparing timely complaints reporting and trend analyses.

Requirements:

  • Experience in a risk and compliance role, preferably within Health insurance.
  • Experience in driving a customer and risk-focused culture and delivering shared value outcomes for customers, partners, and the enterprise.
  • Proven track record of identifying, managing, and mitigating risks in an operational environment, achieving business delivery outcomes, and exceptional customer service.
  • Understanding of the key moments of truth within operations across claims, underwriting, administration, and contact center.
  • Robust knowledge of risk and compliance frameworks, methodologies, and approaches.
  • Effective consulting and stakeholder management skills.
  • Sound influencing skills required to engage with stakeholders at various levels of the organization.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

Why Choose AIA:

At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.

  • Access our training and development to build on your current skills.
  • Career development through internal mobility opportunities.
  • Work for a business helping millions of Australians and make a difference to someone's life every day.
  • Access additional leave days a year to recharge and refresh yourself.
  • Enjoy wonderful Health and Wellbeing initiatives that support you.
  • Work with supportive and inclusive managers.
  • Flexible working arrangements.

  • Compliance Manager

    1 week ago

    Sydney, New South Wales, Australia HCF - Risk, Legal & Compliance Full time

    About the RoleWe are seeking a highly skilled Compliance Manager to join our Risk, Legal & Compliance team at HCF. As a key member of our team, you will be responsible for providing advice and support on compliance matters to all business areas of HCF and its subsidiaries.Key Responsibilities:Ensure all HCF compliance obligations under the Risk Management...

  • Compliance Manager

    2 weeks ago

    Sydney, New South Wales, Australia HCF - Risk, Legal & Compliance Full time

    About the RoleWe are seeking a highly skilled Compliance Manager to join our team at HCF - Risk, Legal & Compliance. As a key member of our compliance team, you will play a critical role in ensuring that our organization meets all regulatory, legislative, and business requirements.Key ResponsibilitiesDevelop and implement effective compliance management...

  • Business Risk Consultant

    2 months ago

    Sydney, New South Wales, Australia HCF - Risk, Legal & Compliance Full time

    About HCF - Risk, Legal & ComplianceHCF is a leading health fund that prioritizes the well-being of its members. Our purpose is to make healthcare accessible, understandable, and high-quality.The RoleWe are seeking a highly skilled Business Risk Consultant to join our Risk, Legal & Compliance team. As a key member of our team, you will play a critical role...

  • Compliance Risk Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Woolworths Full time

    Job Title: Compliance Risk SpecialistWe are seeking a highly skilled Compliance Risk Specialist to join our team at Woolworths Group. As a key member of our compliance team, you will play a critical role in ensuring that our business operations are in line with regulatory requirements and industry standards.Key Responsibilities:Conduct regular compliance...

  • Risk and Compliance Specialist

    7 days ago

    Sydney, New South Wales, Australia AIA Full time

    Job SummaryWe are seeking a highly skilled Risk and Compliance Specialist to join our team at AIA. As a key member of our risk and compliance function, you will play a critical role in ensuring the delivery of our purpose, vision, and strategy by developing, supporting, and championing a high-performing risk culture.This role will also be responsible for...

  • Risk and Compliance Specialist

    6 days ago

    Sydney, New South Wales, Australia AIA Full time

    About the Role:We are seeking a highly skilled Risk and Compliance Specialist to join our team at AIA. As a Risk and Compliance Specialist, you will be responsible for delivering on AIA\u0027s purpose, vision, and strategy by developing, supporting, and championing a high-performing risk culture.This role will also be responsible for supporting the Senior...

  • Risk and Compliance Specialist

    7 days ago

    Sydney, New South Wales, Australia AMP Full time

    About the OpportunityAMP is seeking a highly skilled Risk and Compliance Specialist to join our team. As a key member of our Enterprise Risk Management function, you will play a critical role in ensuring the effective management of risk across our business.Key responsibilities will include:Providing input, oversight, review, and challenge for core areas and...

  • IT Risk and Compliance Specialist

    5 days ago

    Sydney, New South Wales, Australia CRM Recruitment Full time

    Job SummaryWe are seeking a highly skilled IT Risk and Compliance Specialist to join our team at CRM Recruitment. As a key member of our technology Risk and Assurance team, you will play a critical role in providing assurance over the company's controls for IT risk and ensuring compliance with security policies, standards, and guidelines.Key...

  • Compliance Risk Specialist

    1 week ago

    Sydney, New South Wales, Australia Woolworths Full time

    Risk and Compliance SpecialistWe are seeking a highly skilled Risk and Compliance Specialist to join our team at Woolworths Group. As a key member of our Compliance team, you will play a critical role in ensuring the company's compliance with internal policies, relevant contracts/agreements, and all legal and regulatory requirements.Key...

  • Risk and Compliance Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full time

    About Sg Fleet Australia Pty LtdWe are a leading financial services company specializing in fleet management, vehicle leasing, and salary packaging. With a presence across Australia, the UK, and NZ, we have a total portfolio under management of $2.5 Billion and over 1200 employees.Job DescriptionAs a Risk and Compliance Specialist, you will be responsible...

  • Risk and Compliance Specialist

    1 month ago

    Sydney, New South Wales, Australia Zip Full time

    Key ResponsibilitiesAs a Risk and Compliance Specialist at Zip, you will be responsible for owning the identification and documentation of key control indicators for ongoing monitoring of control performance.You will work closely with Business Process Analyst, Enterprise Risk, Compliance, and other Business Functional leaders to identify key controls for...

  • Risk and Compliance Specialist

    1 month ago

    Sydney, New South Wales, Australia Zip Full time

    Key ResponsibilitiesAs a Risk and Compliance Specialist at Zip, you will be responsible for owning the identification and documentation of key control indicators for ongoing monitoring of control performance.You will work closely with Business Process Analyst, Enterprise Risk, Compliance, and other Business Functional leaders to identify key controls for...

  • Data Risk and Compliance Specialist

    7 days ago

    Sydney, New South Wales, Australia Experis Full time

    Job Title: Data Risk and Compliance SpecialistJob Summary: We are seeking a highly skilled Data Risk and Compliance Specialist to join our team at Experis. The successful candidate will be responsible for identifying and assessing data risk and developing strategies to mitigate these risks.Key Responsibilities:Develop and implement data risk management...

  • Risk and Compliance Specialist

    6 days ago

    Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full time

    About Sg Fleet Australia Pty LtdWe are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.Our PerksRecharge and relax with up to four extra days of leave each year. We call them...

  • Risk and Compliance Expert

    6 days ago

    Sydney, New South Wales, Australia SG Fleet Full time

    SG Fleet is seeking a Risk and Compliance Specialist to join our team. As a Risk and Compliance Specialist, you will be responsible for identifying, addressing, and reducing risk, ensuring that the ongoing and future legal and regulatory obligations under various licenses, certifications, registrations and regulations are fulfilled in a timely manner by...

  • Senior Compliance Risk Specialist

    6 days ago

    Sydney, New South Wales, Australia Qantas Full time

    Job DescriptionQantas is seeking a highly skilled Senior Compliance Risk Specialist to join our Technology Risk and Compliance team.This is a permanent opportunity working at our Sydney office, with hybrid working options available. As a Senior Compliance Risk Specialist, you will be responsible for delivering to the compliance management frameworks that...

  • Compliance and Risk Management Specialist

    5 days ago

    Sydney, New South Wales, Australia AXA Group Full time

    Compliance and Risk Management SpecialistSydney, AustraliaAs a key member of the AXA XL Compliance Team, you will play a critical role in helping us deliver fair and reasonable customer outcomes across a wide range of products provided to a broad spectrum of policyholders in Australia. While supporting the business commercially, the Compliance Team acts as...

  • Compliance and Risk Management Specialist

    3 days ago

    Sydney, New South Wales, Australia AXA Group Full time

    Compliance and Risk Management SpecialistSydney, AustraliaAs a key member of the AXA XL Compliance Team, you will play a critical role in ensuring the delivery of fair and reasonable customer outcomes across a wide range of products provided to a broad spectrum of policyholders in Australia. While supporting the business commercially, the Compliance Team...

  • Risk and Compliance Expert

    4 weeks ago

    Sydney, New South Wales, Australia Oxygen Recruitment & HR Full time

    Risk and Compliance SpecialistOxygen Recruitment & HR is seeking a highly skilled Risk and Compliance Specialist to join our team on a 6-month fixed term contract.About the RoleThis is a unique opportunity to work with a leading non-bank lender, where you will play a crucial role in ensuring adherence to regulatory requirements and internal policies.Key...

  • Compliance and Risk Management Specialist

    1 week ago

    Sydney, New South Wales, Australia AXA Group Full time

    Compliance and Risk Management SpecialistSydney, AustraliaAs a key member of the AXA XL Compliance Team, you will play a critical role in ensuring the delivery of fair and reasonable customer outcomes across a wide range of products provided to a broad spectrum of policyholders in Australia. While supporting the business commercially, the Compliance Team...