Delivering Exceptional Guest Experiences

1 week ago

Melbourne, Victoria, Australia beBeeGuestService Full time $50,000 - $80,000

Experience the ultimate in hospitality as a Guest Service Agent at a stunning resort nestled amidst breathtaking landscapes. With 100 beautifully appointed rooms connecting guests to nature, our state-of-the-art conference and event facilities showcase sweeping views of the Yarra Range National Park and Cathedral Ranges.

Our riverside restaurant offers a relaxed atmosphere where guests can indulge in local produce and signature wines from the Yarra Valley. As a hidden gem, we provide an inviting and unique experience for locals and visitors alike.

As a motivated Guest Service Agent, you will deliver unforgettable experiences by making our guests feel at home through thoughtful, personable, and sincere hospitality. Your role will involve managing requests with a smile, ensuring reservation accuracy, and contributing to occupancy and revenue growth.

Key responsibilities include handling phone calls efficiently, coordinating transportation and luggage services, recommending local attractions, and assisting with portering duties as needed. You will have the freedom to bring your own unique touches to the guest experience, ensuring no two stays are the same.

To succeed in this role, you will require:

  • The ability to focus attention on guest needs, remaining calm and courteous at all times
  • Strong interpersonal and problem-solving abilities
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively and collaboratively as part of a team
  • Strong computer skills, with experience in cloud-based systems being highly beneficial

In return, you will enjoy:

  • Immediate access to global accommodation and F&B discounts
  • Opportunities for career development and growth within a leading hospitality company
  • Recognition of service anniversaries and tenure milestones

We are committed to diversity and inclusion, offering reasonable adjustments to support candidates throughout the recruitment process.

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