Airport Operations Manager

2 weeks ago

Adelaide, South Australia Emirates Full time
Job Purpose

As an Airport Services Manager at Emirates, you will be responsible for ensuring a safe, efficient, and cost-effective airport operation that maintains and enhances the airline's image, reputation, and customer service levels.


Job Accountabilities and Objectives

  • Implement and review strategies to ensure EK airport staff follows procedures, standards, and instructions as laid down by Airport Services Procedures.
  • Achieve Ground Handling performance targets set by Airport Services, including flight punctuality, check-in standards, and baggage delivery times, to maintain EK's competitiveness.
  • Ensure safety and security measures are implemented and maintained to protect the operation, passengers, cargo, baggage, and staff.
  • Lead, guide, and develop staff to maintain a disciplined, motivated workforce and adherence to passenger service and operation standards.
  • Perform administrative duties accurately and timely, including Monthly Reports, Performance Appraisals, Baggage Claim settlements, invoice verification, general correspondence, and complaint investigation.
  • Prepare and review local procedures for Diversion/Delay Handling/Disruptions and Emergency Procedures for EK staff and Handling Agent reference.
  • Check staff competency in all areas, particularly Load Control, where certification/licenses are required.
  • Represent EK at official forums, liaise with government organizations, and develop excellent relationships with internal/external departments, Airport authorities, GHAs, and other service providers.
  • Accountable for annual budgeting, providing a cost-efficient service, and creating dynamic measurement and reporting systems.
  • Accountable person for Emergency Planning, including maintaining the localised station ERP, training, exercising, and lobbying for change or awareness amongst the airport community or internal stakeholders.
  • Provide required support for Drug and Alcohol testing and conduct regular audits on Ground Handling agencies to ensure the defined scope of regulation aspects of the role is maintained.

Qualifications & Experience

Education to a degree level and qualifications in Passenger Services, Ground Operations, Baggage Claims, Reservations & Ticketing, and Weight and Balance are required.


Significant experience in Airport Passenger handling/Operations, with a considerable portion held at a managerial level, is necessary. Conversance with Flight Planning and Meteorology is also required.


Other Information

  • The jobholder is responsible for adhering to health and safety requirements and safe working practices.
  • The jobholder reports to the Country Manager and functionally to Airport Services Department in Head Office.
  • Only applicants with the legal right to work and live in Australia unrestricted will be considered.

Salary & Benefits

A competitive remuneration package and discounts on flights and hotel stays are offered.

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