Airport Operations Manager

5 days ago


Adelaide, South Australia Emirates Full time
Job Description

As a Deputy to the Airport Services Manager at Emirates, you will be responsible for ensuring a safe and efficient airport operation that meets the company's commercial, safety, and security policies. Your goal is to provide exceptional customer service while maintaining operational standards.

Key Responsibilities:
  1. Analyse potential operational problems such as overbookings, adverse weather conditions, delays, cancellations, and crew flight time limitations, taking necessary action to minimize disruptions and maintain high customer service levels.
  2. Ensure that Handling Agents, caterers, and other service providers are briefed on Emirates' requirements for the day's operation, including any special handling needs, to ensure a smooth operation and prevent unnecessary expenditure or inconvenience to passengers.
  3. Control expenses related to damaged baggage replacement and lost baggage claims, delegating baggage claim processing where necessary to ensure effective and timely processing of all aspects of baggage services.
  4. Assist the Airport Services Manager in preparing and maintaining the staff duty roster and annual leave plan, optimizing staffing levels to meet operational demands.
  5. Pursue various administrative duties delegated by the Airport Services Manager, including attending meetings as directed and representing Emirates' interests/requirements at such gatherings.
  6. Collaborate with the Airport Services Manager in Employee Regulation Programme implementation and conducting staff performance reviews, aligning objectives and development plans with Performance Matters guidelines.
  7. Manage and administer operational/supervisory activities on a shift basis, ensuring appropriate control of processes related to document and information consolidation (revenue documents, cargo, handling reports, etc.) to safeguard revenues, operational data, and prevent discrepancies.
  8. Establish a regular reporting mechanism to monitor service delivery consistency, tracking KPIs for service performance and ensuring they are met by each unit.
  9. Educate employees and relevant service providers about Passenger Service and Ground Operations Manual updates, promoting a culture of safety, open reporting of safety deficiencies, human factor issues, and compliance with local laws to uphold safe and secure operations.
  10. Carry out projects as advised by the Airport Services Manager regarding operational standards and procedures to enhance efficiency and quality of service delivered at the station, supporting ASM in ERP (Emergency Response Planning) and related tasks.


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