Airport Operations Manager

1 week ago


Adelaide, South Australia Emirates Full time
Overview

Emirates, a leading airline with a reputation for excellence, is seeking an experienced Airport Services Officer to join its team in Sydney. This role offers a unique opportunity to work in a dynamic environment and contribute to the success of our operations.

Job Summary

We are looking for a skilled professional who can ensure safe, efficient, and cost-effective airport operations, maintaining Emirates' high standards of customer service and image. The successful candidate will be responsible for planning, organizing, and controlling all aspects of airport operations, including coordinating with internal and external departments such as Handling Agents, caterers, and airlines. The ideal candidate will have experience in airport ground handling, leadership skills, and advanced knowledge of passenger services, ground operations, baggage services, and claims handling.

Responsibilities
  • Analyzing operational problems, undertaking remedial action to minimize disruptions and maintain customer service levels.
  • Ensuring Handling Agents, caterers, and other service providers are briefed on Emirates' requirements for the day's operation.
  • Controlling expenditure on damage baggage replacement and lost baggage claims.
  • Assisting the Airport Services Manager in preparing staff duty rosters and annual leave plans.
  • Undertaking various administrative duties, including attending meetings and representing Emirates' interests.
  • Supporting employee regulation programs, conducting staff performance reviews, and guiding staff members to maintain customer service standards.
Requirements
  • Significant experience in airport ground handling, preferably in a senior position.
  • Relevant professional training courses, such as advanced courses in Passenger Services, Ground Operations, Baggage Services & Claims.
  • Sound working knowledge of reservations/fares and ticketing, departure control systems (DCS), dangerous goods regulations, baggage tracing, and claims handling.
  • Advanced skills in customer service delivery, good interpersonal, and effective cross-cultural communication skills.
  • High school level of education or equivalent.
Additional Information

This position requires a rotating shift roster, which includes weekends, public holidays, and early morning/night shifts. Only applicants with the legal right to work and live in Australia unrestricted will be considered. A competitive remuneration package, discounts on flights and hotel stays, and opportunities for career growth make this an attractive opportunity for the right candidate.



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