Airport Operations Manager
1 week ago
As a key member of the Airport Services team, you will assist the Airport Services Manager in ensuring a safe, efficient, and cost-effective airport operation that maintains and enhances Emirates' image, reputation, and customer service levels. You will be responsible for planning, organizing, and controlling all aspects of the airport operation, including effective coordination with internal and external departments, to provide customers with a high level of service.
Key Responsibilities- Analyze and mitigate operational problems such as overbookings, adverse weather conditions, delays, and cancellations of flights to minimize disruptions and maintain customer service levels.
- Ensure that Handling Agents, caterers, and other service providers are briefed on Emirates' requirements for the day's operation, including any special handling, to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to passengers.
- Control expenditure on damage baggage replacement and lost baggage claims, delegating where necessary to ensure effective and timely processing of baggage services.
- Assist the Airport Services Manager in preparing and maintaining the staff duty roster and annual leave plan, ensuring optimal staffing levels.
- Undertake various administrative duties, including attending meetings and representing Emirates' interests, as directed by the Airport Services Manager.
- Support the Airport Services Manager in Employee Regulation Programme and conduct staff performance reviews, setting objectives and development plans to maintain customer service and other standards.
- Manage and administer operational/supervisory activities on a shift basis, ensuring control of processes related to document and information consolidation to safeguard revenues and operational data.
- Establish a regular reporting mechanism to monitor service delivery, track KPIs, and ensure consistent performance across operations.
- Promote a culture of safety, with open reporting of safety deficiencies, human factor issues, and compliance with local laws to uphold the delivery of safe and secure operations.
Significant experience in Airport Ground Handling, with a proven ability to lead a team, is essential. Relevant professional training courses, such as advanced courses in Passenger Services, Ground Operations, Baggage Services & Claims, and Behavioural Skills, are also required. A sound working knowledge of reservations/fares and ticketing, departure control systems (DCS), and knowledge of dangerous goods regulations are necessary. Advanced skills in customer service delivery, good interpersonal, and effective cross-cultural communication skills are also required.
Additional Requirements- This position requires working a rotating shift roster, including weekends, public holidays, and early morning/night shifts.
- Only applicants with the legal right to work and live in Australia unrestricted will be considered.
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