Customer Service Leader

Job Title: Customer Service Leader

Are you a motivated retail professional looking to lead a team and deliver exceptional customer service? Do you have a passion for visual merchandising and coaching others to achieve excellence?

This is an exciting opportunity to join our team as a Customer Service Leader, where you will be responsible for guiding your team to provide outstanding customer experiences. You will work closely with the management team to drive sales growth and ensure operational standards are consistently met.

About this Role:

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• You will lead a team of customer-facing staff, providing guidance and support to help them achieve their goals and deliver exceptional customer service.\
• You will work closely with the management team to develop strategies to drive sales growth and improve customer satisfaction.\
• You will be responsible for ensuring that all store operations run smoothly and efficiently, including visual merchandising and stock management.\
• You will model exceptional customer service yourself and coach others to do the same.\
• You will resolve customer complaints and queries in a professional manner.\
• You will promote a zero-harm culture within the store, ensuring the safety of customers and team members at all times.\
• You will contribute to the development of a positive and inclusive store culture.\
• You will participate in ongoing training and development to enhance your skills and knowledge.\
• You will work collaboratively with other departments to achieve business objectives.\
• You will perform other duties as required.\
• Assist with key tasks in centre such as visual presentations.\
• Support senior managers during periods of absence or leave.\
• Key Requirements:\
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  • Demonstrated experience in a similar leadership role.\
  • Proven track record of delivering excellent customer service.\
  • Strong communication and interpersonal skills.\
  • Ability to work effectively in a fast-paced environment.\
  • Leadership and teamwork skills.\
  • Problem-solving and conflict resolution skills.\
  • Flexibility and adaptability.\
  • Passion for fashion and apparel.\
  • Knowledge of visual merchandising principles.\
  • Ability to work rotating shifts.\
  • Availability to work additional hours as required.\
  • Reliable internet access.\
  • Good physical fitness and mobility.\
  • Basic computer skills.\
  • Professional certification (e.g., Cert IV in Retail Management) or willingness to obtain.\
  • Relevant industry certifications.\
  • English language proficiency.\
  • Additional requirements may include exposure to visual software tools.\
  • Apprentice position available which requires both apprenticeship completion and full time employment post course completion.\
  • Associate degree or higher preferred, however not mandatory if applicant has relevant certification.\
  • Experience working with digital platforms (data analytics, CRM).\
  • Working independently in sometimes challenging situations.\
  • Abilities to cover early mornings, evenings and weekends as required by store operation hours.\
  • Awareness of company policies and procedures.\
  • Compliance with company codes of conduct.\
  • Adherence to personal grooming and presentation standards.\
  • Will require working 30+ hours over five days per week often having one weekend off every second weekend.\
  • Attend job-related events out of hours with some notice.\
  • Ensure operational and service standards are consistently achieved through effective visual displays.\
  • Benefits:\
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    • Salary + Super + great bonus potential.\
    • Rotating roster - every second weekend off.\
    • Generous Parental Leave Policy.\
    • Great benefits via the "Perks Program". \
    • Long-term career opportunities across Super Retail Group.\
    • Developing and executing various strategies with management to grow revenue in existing stores.\
    • Extensive corporate discounts on travel, accommodation, health and fitness, financial services, insurances, entertainment, etc.\
    • Planned wellbeing and mental health programs, an Employee Assistance Program, Healthy Habits program and annual Wellbeing Forums.\
    • Paid annual leave.\
    • Long service leave paid after qualifying period.\
    • Superannuation contributions.\
    • Maintenance of accurate employee records.\
    • Training and professional development.\
    • Opportunities for advancement.\
    • Flexible working arrangements.\
    • Employee recognition and reward programs.\
    • Contributory super scheme (9.5% employer contribution).\
    • Industry recognised salary benchmarked overtime payments rates.\
    • How to Apply:\

      If you are a motivated and experienced retail leader who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter outlining your experience and qualifications for the role.

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      Apply now