Service Operations Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeoperations Full time $120,000 - $180,000
Job Opportunity

We are seeking a seasoned Service Operations Leader to spearhead a transformative project.

Responsibilities:
  • Develop and implement strategic enablement initiatives, including training programs and resources.
  • Drive change management efforts, conduct readiness assessments, and foster stakeholder engagement.
  • Define, track, and report on key performance indicators (KPIs) to measure effectiveness and drive continuous improvement.
  • Collaborate with project leaders to resolve blockers and facilitate new project initiatives.
  • Oversee procurement and contract management processes, ensuring compliance and cost-effectiveness.
  • Promote both employee and customer experience throughout the transformation.
Required Skills & Experience:
  • 10+ years of experience in enablement, change management, training, or service operations roles, with a focus on transformation or digital initiatives.
  • Strong knowledge of service management frameworks (e.g., ITIL) and change management methodologies.
  • Proven ability to design and deliver effective training and communication programs.
  • Analytical and data-driven, with experience in measuring enablement effectiveness.
  • Excellent interpersonal, stakeholder management, and problem-solving skills.
  • Experience with procurement and vendor contract management.

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