Service Operations Leader
1 week ago
We are seeking a seasoned Service Operations Leader to spearhead a transformative project.
Responsibilities:- Develop and implement strategic enablement initiatives, including training programs and resources.
- Drive change management efforts, conduct readiness assessments, and foster stakeholder engagement.
- Define, track, and report on key performance indicators (KPIs) to measure effectiveness and drive continuous improvement.
- Collaborate with project leaders to resolve blockers and facilitate new project initiatives.
- Oversee procurement and contract management processes, ensuring compliance and cost-effectiveness.
- Promote both employee and customer experience throughout the transformation.
- 10+ years of experience in enablement, change management, training, or service operations roles, with a focus on transformation or digital initiatives.
- Strong knowledge of service management frameworks (e.g., ITIL) and change management methodologies.
- Proven ability to design and deliver effective training and communication programs.
- Analytical and data-driven, with experience in measuring enablement effectiveness.
- Excellent interpersonal, stakeholder management, and problem-solving skills.
- Experience with procurement and vendor contract management.
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IT Leader – Service Operations
1 week ago
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