Sales Operations Coordinator
2 days ago
At Taylor and Francis, we are a leading provider of academic publishing services. We help academics, researchers, and students around the world to disseminate their knowledge and ideas through our extensive portfolio of journals, books, and online resources.
Job DescriptionWe are seeking an experienced Sales Support Coordinator to join our dynamic team in Melbourne, Australia. As a key member of our sales support team, you will play a crucial role in providing exceptional administrative support to our institutional sales team, ensuring seamless operations and driving business success.
Main Responsibilities- Provide high-quality administrative support to the Australasian Sales Department
- Undertake tasks related to pricing, product, and invoicing
- Handle customer enquiries and troubleshoot account and access issues
- Generate reports that assist in sales analysis and account management processes
- Process orders and trials
- Update customer databases
- Liaise with a global team for the completion of tasks
- Proven experience in sales support, administration, or a similar role
- Exceptional organizational skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work independently and thrive in a team environment
- Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint)
- A positive, can-do attitude and a passion for supporting business growth
- An interest in Academic Publishing
- A competitive salary: AU$65,000 - AU$75,000 per annum, depending on experience
- Opportunities for career growth and professional development
- A collaborative and inclusive workplace culture
- The chance to be a key player in a company that values innovation and excellence
- An excellent work/life balance with a fantastic, flexible working culture
- 20 days(pro-rata for part-timer) annual leave per year, increasing to 25 days(pro-rata) upon completion of 2 years services, plus an extra day off for your birthday
- 4 paid volunteering days each year (pro-rata for part-timer)
- Superannuation and Group Life Insurance
- Employee assistance programme – offering 24/7 well-being support
- Share Match – plan that matches every company share purchased with two free shares
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