Delivery Experience Coordinator

2 days ago

Sydney, New South Wales, Australia beBeeDelivery Full time $75,000 - $105,000
Job Overview

This role focuses on delivering exceptional customer experiences and driving operational efficiency within our delivery operations.

Key Responsibilities
  • Act as a subject matter expert for all delivery experience-related matters.
  • Manage truck scheduling, coordinate fleet operations, and serve as a fleet coordinator.
  • Coordinate schedules with 3PL partners to ensure efficient bookings.
  • Forecast delivery volumes to service providers and elevate our delivery platform.
  • Analyse and report on Carrier On-Time Delivery (COTD) KPIs, identifying trends and areas for improvement.
  • Understand and work with multiple service providers, including batching processes.
  • Schedule jobs and collections, acting as the external face for delivery coordination.
  • Collaborate with various teams to enhance operational efficiency and support our sustainability strategy.
  • Drive projects to improve customer satisfaction with delivery speed, reliability, and predictability.

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