Delivery Experience Specialist

1 day ago

Sydney, New South Wales, Australia Hatch Full time
Overview

Delivery Experience Specialist role at THE ICONIC based in Sydney, NSW, AU.

Role context

As a part of THE ICONIC's delivery operations, this role focuses on shaping the future of our delivery experiences and driving operational efficiency.

Key Responsibilities
  • Act as the Subject Matter Expert (SME) for all delivery experience-related matters.
  • Manage truck scheduling, coordinate fleet operations, and act as a fleet coordinator.
  • Coordinate schedules with 3PL partners, ensuring bookings are made efficiently.
  • Forecast delivery volumes to service providers and elevate our delivery platform.
  • Analyse and report on Carrier On-Time Delivery (COTD) KPIs, identifying trends and areas for improvement.
  • Understand and work with multiple service providers, including batching processes.
  • Schedule jobs and collections, acting as the external face for delivery coordination.
  • Collaborate with Fulfilment Centre, Customer Service, Finance, and Sustainability teams to enhance operational efficiency and support the 2025 Sustainability strategy.
  • Drive projects to improve customer satisfaction with delivery speed, reliability, and predictability.
What you'll bring (Qualifications & Experience)
  • Experience in the delivery space, with a strong background in scheduling and job coordination.
  • Experience working with cross-functional teams (operations, customer service, finance, sustainability).
  • Excellent communication and stakeholder management skills.
  • Strong experience with Excel or Google Sheets and the ability to monitor key metrics and delivery reports.
  • Proven ability to own delivery tasks and consistently meet performance expectations.
  • Understanding of working with multiple service providers and fleet management.
  • Experience in logistics, delivery operations, or a related field is a plus.
Why THE ICONIC
  • Flexible working: hybrid and flexible model.
  • Learning opportunities through learning days and hackathons.
  • Parental leave and allowance for first day of school.
  • Birthday leave and staff discounts.
  • Commitment to People & Planet Positive and sustainability initiatives.
  • Wellbeing programs and discounted gym memberships.
  • Employee assistance program and wellbeing support.
  • Volunteer days and referral rewards.
Additional Information

We are committed to providing reasonable arrangements for applicants and interviewers. If you require accommodations or adjustments, please contact our Talent Acquisition team:

Note: This is a role with THE ICONIC, not with Hatch.


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