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Customer Service Representative

1 week ago

City Of Stirling, Australia Orsgroup Full time

About the Role:

We are seeking an enthusiastic and motivated Administration officer to join our team. Working with a national administration team to support business functions.

This is a full-time position working Monday to Friday.

Responsibilities include:

  • Managing incoming telephone enquiries and passing on messages as required.
  • Booking and rescheduling NDIS services.
  • Allocating new referrals to appropriate clinicians based on experience, location, and skill set.
  • Organising interpreter/AUSLAN services as required.
  • Maintaining site presentation, cleanliness, and events preparation.
  • Completing site audits as required.
  • Responding to voicemail requests.
  • Reviewing and forwarding faxes as required.
  • Creating and updating electronic records for existing clients.
  • Assisting with reporting as required.