Customer Service Representative

7 days ago


City of Salisbury, Australia Creative Scotland Full time
Job Description

The Royal Edinburgh Military Tattoo is seeking a skilled Customer Service Representative to provide exceptional support to our audience. This temporary position will play a crucial role in assisting visitors with their event experience, offering assistance at the Box Office, and providing help with ticket sales and administration.

This role requires strong problem-solving skills, excellent communication abilities, and a warm and welcoming approach. As a key member of our team, you will work closely with customers, both in person and over the phone/email, to ensure seamless service delivery. Your administrative skills, including proficiency in Microsoft Office, will be essential in handling tasks arising from ticket sales.

You will also assist customers with online bookings, prepare and dispatch tickets, and help with customer queries at the venue. A genuine desire to work in a customer-facing environment and a flexible approach are must-haves for this position.

We offer a competitive hourly rate and a chance to be part of an exciting event in one of Scotland's most iconic locations - Edinburgh Castle Esplanade. If you have previous experience in customer service and a passion for delivering exceptional experiences, we encourage you to apply.

About the Role:

  • Provide exceptional customer service through Box Office points of contact and in-person assistance.
  • Process orders for Tattoo tickets, hospitality packages, memberships, and merchandise.
  • Correspond with customers via email, phone, and face-to-face interactions.
  • Handle administrative tasks resulting from ticket sales.
  • Assist with online bookings and customer queries.
  • Prepare and dispatch tickets.
  • Offer assistance with accessing mobile tickets.
  • Support resale ticket processing.


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