Customer Service Representative

6 days ago


City of Greater Geelong, Australia Traka (Assa Abloy) Full time
About the Role
We are seeking a Customer Service Representative to provide outstanding service to our customers. As a key member of our team, you will be responsible for handling inbound and outbound calls, processing orders, supporting sales representatives, and working closely with manufacturing and warehouse teams to ensure a seamless customer experience.

Key Responsibilities
* Inbound Customer Support + Receive and manage customer orders via phone.+ Respond to customer inquiries and provide accurate information.* Order Processing + Ensure timely and accurate processing of customer orders and credit claims.+ Adhere to order guidelines, charges, and cancellation policies.* Outbound Customer Engagement + Make sales and service follow-up calls to customers.+ Provide updates on order status and assist with inquiries.* Service Counter Assistance + Support customers placing or collecting orders.+ Assist with product repairs and replacements.* Training & Development + Attend required training sessions.+ Share knowledge and train team members when needed.* Sales & Warehouse Coordination + Support sales representatives with relevant information.+ Liaise with manufacturing and warehouse teams to resolve order issues and improve service.+ Assign connotes to outbound packaging and manage mail distribution.* Operational Excellence + Apply company guidelines and stay updated on procedural changes.+ Complete necessary documentation accurately and on time.+ Handle and resolve customer complaints according to company policies.

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