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Client Service Specialist

3 weeks ago


Central Coast Council, Australia beBeeClient Full time $64,400 - $84,400
Role Overview

A career opportunity has arisen to work as a client-focused professional within our organisation.

Key responsibilities include assisting clients through various channels, including phone, web chat, email and online portals, to help them meet their taxation, superannuation and registration obligations.

The successful candidate will understand individual client circumstances and provide tailored advice aligned with current legislation, policy and procedures.

They will engage in meaningful conversations to support and facilitate client payment, lodgment and registration outcomes.

Work is undertaken within a scheduled contact centre environment to provide high-quality service to clients between 7am and 7pm.

Duties and Responsibilities
  • Assist clients with inquiries and resolve issues efficiently
  • Provide tailored advice and guidance on taxation and superannuation matters
  • Support clients with complex issues requiring empathetic and professional navigation
  • Collaborate with colleagues to achieve team goals and continuous improvements

Requirements
  • Excellent communication and interpersonal skills
  • Ability to navigate complex information systems and databases
  • Capacity to work in a fast-paced environment with competing priorities
  • Strong problem-solving and analytical skills

What We Offer
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to make a real difference in the lives of clients

About Us

We are committed to diversity and inclusion and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

Seniority Level
  • Entry level

Employment Type
  • Full-time

Job Function
  • Customer Service

Industries
  • Government Administration