
Client Service Advisor
7 days ago
This role involves assisting clients to meet their taxation, superannuation, and registration obligations through various channels.
Key Responsibilities:- Assist clients via phone, web chat, email, paper, and online portals to resolve enquiries.
- Provide tailored advice aligned with current legislation, policy, and procedures.
- Engage in meaningful conversations to support and facilitate client payment, lodgment, and registration outcomes.
- Navigate challenging interactions with empathy and professionalism.
The role may require working within a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm.
RequirementsConfirmation of Aboriginal and/or Torres Strait Islander heritage is required.
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