Government Service Improvement Officer

1 week ago

Ballarat, Victoria, Australia beBeeCustomerService Full time $58,539 - $75,175

Improve Government Services for a Better Experience

The Department of Government Services aims to enhance the experience for citizens interacting with government entities. We bring together various government teams to improve services and reduce bureaucracy.

Our Vision: Efficient and Convenient Government Services

We strive to make it easier for people to access government services online, reducing the need to navigate multiple websites or agencies. Our contact centre provides support for diverse services, such as Digital Proof of Identity and Working with Children Checks.

About the Role:

This is an ongoing full-time or part-time position in Ballarat. As a key member of our contact centre team, you will assist customers with enquiries and provide exceptional support for our products and services.

Key Responsibilities:

Deliver exceptional customer service, demonstrating a strong understanding of privacy and data security policies.Maintain a customer-first culture, ensuring customer expectations are met or exceeded.Develop effective communication skills to address customer support challenges.Apply problem-solving skills to identify and propose practical solutions.Ensure accuracy in customer data entry and communications.

Requirements:

  • Previous experience in a customer support-related role supporting multiple communication channels.
  • Proficiency in CRM tools (Salesforce experience is highly regarded).
  • Familiarity with Office 365 programs, such as Word and Excel.

What We Offer:

A dynamic work environment, flexible working arrangements, and opportunities for professional growth and development.

How to Apply:

Please submit your resume and a cover letter addressing the key selection criteria.

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