Digital Learning Experience Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeDigital Full time $90,000 - $123,000
Role Overview

eLearning Engagement and IT Support Officers play a pivotal role in enhancing the digital learning experience at our university-partnerships.

They provide hands-on support to academic staff and students, focusing on real-time assistance with the Learning Management System use (LMS), in-classroom technologies, and online learning tools.

Key Responsibilities:
  • Provide timely technical support for teaching staff using the LMS and in-classroom technologies.
  • Offer guidance and troubleshooting assistance to students engaging with online learning tools.
  • Collaborate with Campus Operations Managers and Coordinators to ensure prompt resolution of hardware and software issues, including AV, projection, audio, device compatibility, and LMS access.
  • Facilitate academic staff development workshops in collaboration with the eLearning team.
  • Collect campus-level feedback on digital learning barriers and escalate systemic issues for resolution.
Qualifications and Skills:
  • Experience supporting academic staff or students with learning technologies (e.g. LMS, AV systems, educational software).
  • Proficiency in using and managing Moodle.
  • Strong troubleshooting skills across digital tools and classroom tech environments.
  • Excellent interpersonal and communication skills with a proactive, service-oriented approach.
  • Strong organisational skills and the ability to manage competing priorities independently.
Why Join Us?

We are an equal opportunity employer committed to equity and inclusion. We celebrate diversity and strive to create an inclusive work environment that reflects the diverse backgrounds and perspectives of our students and community.

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