Customer Experience Director

4 weeks ago


Kwinana Town Centre, Australia Dan Murphy's Full time
Unlock Your Potential as a Customer Experience Director at Dan Murphy's

We're seeking a visionary leader to spearhead our customer experience efforts, driving exceptional outcomes and fostering a culture of inclusivity.

About the Role:

  • Lead a high-performing team to deliver world-class customer experiences, boosting loyalty and revenue growth.
  • Mentor and develop team members, empowering them to reach their full potential.
  • Create an environment where diversity is celebrated, and every individual feels valued and empowered.
  • Analyse customer feedback to inform decision-making, ensuring we always put our customers first.

Your Skills and Qualifications:

  • Proven track record of leading teams to deliver outstanding results.
  • Passion for people development and mentoring.
  • Able to think strategically, making informed decisions that drive business success.
  • Exceptional communication skills, with the ability to inspire and motivate others.

What We Offer:

  • A competitive salary of AU$80,000 - AU$100,000 per annum.
  • A comprehensive benefits package, including discounts on Endeavour Group brands and access to employee assistance programs.
  • The opportunity to grow your career within Dan Murphy's and the wider Endeavour Group network.

About Us:

Dan Murphy's is part of Endeavour Group, a dynamic retail business that brings people together through shared experiences. We're committed to creating a safe, inclusive, and fun work environment that values diversity and promotes a more sociable future for our customers and colleagues.



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