Customer Experience Director
4 weeks ago
We're seeking a visionary leader to spearhead our customer experience efforts, driving exceptional outcomes and fostering a culture of inclusivity.
About the Role:
- Lead a high-performing team to deliver world-class customer experiences, boosting loyalty and revenue growth.
- Mentor and develop team members, empowering them to reach their full potential.
- Create an environment where diversity is celebrated, and every individual feels valued and empowered.
- Analyse customer feedback to inform decision-making, ensuring we always put our customers first.
Your Skills and Qualifications:
- Proven track record of leading teams to deliver outstanding results.
- Passion for people development and mentoring.
- Able to think strategically, making informed decisions that drive business success.
- Exceptional communication skills, with the ability to inspire and motivate others.
What We Offer:
- A competitive salary of AU$80,000 - AU$100,000 per annum.
- A comprehensive benefits package, including discounts on Endeavour Group brands and access to employee assistance programs.
- The opportunity to grow your career within Dan Murphy's and the wider Endeavour Group network.
About Us:
Dan Murphy's is part of Endeavour Group, a dynamic retail business that brings people together through shared experiences. We're committed to creating a safe, inclusive, and fun work environment that values diversity and promotes a more sociable future for our customers and colleagues.
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