Security Operations Officer
4 weeks ago
WorkPac is seeking a skilled Security Operations Officer to join our client in Jandakot, WA for a 6-month duration. This role requires strong customer service experience and excellent communication skills to handle various enquiries and complaints.
About the RoleThe successful candidate will be responsible for ensuring all alarms and calls are actioned, resolving complaints or escalating them according to Response Centre procedures. Effective communication with internal and external customers, including Emergency Services, is also essential.
Key Responsibilities Include:- Actioning all alarms and calls promptly and efficiently.
- Communicating effectively with customers to resolve issues or escalate concerns.
- Working collaboratively with different areas of the business, including the Customer Service team.
- Obtaining and evaluating relevant information to handle enquiries and complaints.
- Maintaining accurate records of alarm events and customer interactions.
To be successful in this role, you will require:
- Strong customer service experience, preferably in monitoring, emergency, or helpline call centres.
- Excellent interpersonal and communication skills to handle diverse customer queries.
- Able to work autonomously and as part of a team.
- National Police clearance or ability to obtain and maintain.
The estimated salary for this position is $70,000-$80,000 per annum, depending on location and experience. WorkPac offers competitive pay rates and opportunities for career growth.
This is a great opportunity for a motivated and detail-oriented individual to join our team and contribute to the success of our client.
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