Monitoring and Response Professional

4 weeks ago


Kwinana Town Centre, Australia Workpac Full time

About the Opportunity

We are seeking a skilled Monitoring Officer to join our team for a 6-month duration in Jandakot, WA. This role is ideal for individuals with strong customer service experience, who can work autonomously, and possess excellent communication skills.

Key Responsibilities

  • Action all alarms and calls in accordance with Response Centre procedures.
  • Effectively communicate with internal and external customers, including Emergency Services.
  • Collaborate with various business areas, including the Customer Service team.
  • Evaluate and handle enquiries and complaints, performing customer verifications as necessary.
  • Ensure all alarm events are addressed promptly.
  • Maintain a professional reputation by providing exceptional service to clients and their contacts.

Requirements

  • Strong customer service experience in monitoring, emergency, or helpline call centres.
  • Excellent interpersonal and communication skills, able to handle diverse enquiries.
  • Able to learn new digital technologies quickly.
  • National Police clearance or ability to obtain and maintain.
  • Schedule and dispatch Chubb Fire Technicians to customer call-outs.
  • Working a rotating 24/7 roster onsite, with no remote work opportunities.

Estimated Salary Range:

$65,000 - $80,000 per annum, depending on experience.

About WorkPac

WorkPac is Australia's largest privately owned workforce solutions business, offering recruitment, skills, and career development opportunities across various industries.


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