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Customer Experience Consultant

1 month ago


Noarlunga Centre, South Australia BankSA Full time
Job Description

Avoid the monotony of daily routines and become a vital part of our team as a Customer Service Advisor. You will be responsible for delivering exceptional customer experiences, addressing their needs, and ensuring their satisfaction with our banking services.

About Us

We are BankSA, one of South Australia's largest employers, dedicated to creating better futures together. Our mission is to empower our employees to make a positive impact in the community while building a great career.

What We Offer
  • A competitive remuneration package, estimated at AU$65,000 per annum, based on your location and experience.
  • A comprehensive training program to help you develop the necessary skills and knowledge to excel in your role.
  • The opportunity to work in a dynamic and supportive environment, backed by a fantastic team of people who value diversity and inclusion.
  • Ongoing support and guidance from experienced colleagues to ensure your success.
  • The flexibility to balance your work and personal life, with flexible working hours and paid parental leave options.
Your Responsibilities
  1. Engage with customers, understand their needs, and provide tailored solutions to meet their financial goals.
  2. Manage transactional and savings needs, connecting customers with specialists when required.
  3. Proactively communicate with customers via phone or email to resolve queries and concerns.
  4. Work collaboratively with the branch team to achieve sales targets and improve customer satisfaction.
Requirements
  • Sales Experience: Proven ability to meet and exceed sales targets, with a focus on delivering exceptional customer experiences.
  • Numerical Skills: Proficiency in handling cash and an ability to complete financial transactions with accuracy.
  • Customer Service Experience: Ideally in a customer-facing role, with a genuine passion for helping people.
  • Personality: An energetic personality, coupled with a resilient and adaptable approach to challenging situations.
Why Choose Us?

We offer a supportive culture, championing diversity and inclusion. As an equal opportunity employer, we invite candidates from all backgrounds to join our team and contribute to creating better futures together.