Strategic Technical Solutions Leader
2 days ago
A Strategic Technical Leadership Role
The ANZ Technical Service Solutions Leader plays a crucial role in leading the technical support function for customers and field teams, ensuring urgent and effective corrective repairs while maintaining disciplined cost management.
About This Opportunity:- Data and Insights:
Support critical business decisions and daily management by performing analysis and generating insights with recommended actions to enhance service outcomes and delivery. - Customer Escalations Management: Handle CSOs, SIT, and other tools from a technical perspective to manage escalations effectively.
- Productivity Projects: Lead and monitor productivity projects across the Services organization, including facilitating cost and productivity workouts to prevent/minimize failures, improve Fix Right First-Time rates, and reduce costs.
- Training and Competence: Utilize key data points (e.g., FRFT, FCR, Parts/Case/Accuracy) to continuously develop the team and manage training budgets for improved system reliability in line with business growth projections.
- Bachelor's degree or equivalent with 10 years of leadership experience in technical, commercial, or operational environments.
- Minimum 5 years' experience leading multi-functional teams in a broad geographic area.
- Experience leading highly specialized technical teams across diverse geographies.
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