Senior Business Development Executive

5 days ago

North Sydney Council, Australia beBeeCustomerSuccess Full time $110,000 - $130,000
Job Summary

The primary objective of this role is to serve as a trusted advisor, fully comprehending the customer's business and strategic vision as it pertains to our product portfolio.

Key Responsibilities
  • Spearhead overall success management of the customer, encompassing weekly status updates, monthly performance reviews, site visits, issue tracking, and cross-functional collaboration with internal teams.
  • Promote transparency by providing regular reports and status updates to customers and internal stakeholders, featuring timelines, milestones, risks, issues, decisions, and overall performance metrics.
  • Foster in-depth understanding of the customer's business vision, short- and long-term objectives, and success metrics through the development of a Customer Success Plan; establish governance to monitor progress.
  • Strategically guide customers to exceed expectations and proactively nurture relationships to generate referenceable outcomes.
  • Oversight of the customer journey and driving value, growth, and expansion of our footprint through increased adoption, utilization, and customer satisfaction.
Requirements
  • Bachelor's degree in a technical or business discipline, or equivalent.
  • Minimum 5 years of experience in customer ownership roles such as customer success, consulting, and program management in SaaS Content Management and/or Customer Communication Management managed solutions.
  • Strong client focus – ability to operate at a senior level and represent us in front of customer executives.
  • Excellent relationship-building skills, able to establish long-term internal and external connections with stakeholders, possess strong interpersonal skills, and emotional intelligence. Confident conversationalist with senior decision-makers.
  • Familiarity with Customer Success metrics and their interpretation.
  • AI-savvy professional who can drive change toward AI-based tools and apply AI in the workplace.
About Us

We are a global leader in information management where innovation, creativity, and collaboration are central to our culture.

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