Service Excellence Lead

2 weeks ago

Perth, Western Australia beBeeTransformation Full time $90,000 - $120,000
Job Description">

At Epiroc, we challenge our conventional approach to working, thinking and acting. We strive to find innovative and sustainable solutions in a rapidly changing world. Our goal is to see possibilities and question the status quo.

This role offers an opportunity to enter a world of innovation, commitment and collaboration. Key responsibilities include:

  • Promoting and maintaining a safe and compliant work environment.
  • Machine rebuilds, midlifes and PCR.
  • J4 Projects.
  • Coordinating and supervising technicians to deliver exceptional service.
  • Building sustainable relationships with stakeholders and providing exceptional customer service.
  • Identifying and coordinating employee training and development needs.
  • Apprentice program management.
  • Rock drill and component overhauls.

The successful applicant must have:

Required Skills & Qualifications

Extensive multidisciplinary supervision knowledge and experience in an OEM environment.

Relevant Trade Certificate.

Planning and resource experience.

Effective people management and leadership skills and experience.

Excellent communication skills.

Problem-solving ability and trouble shooting skills.

Commitment to providing quality customer service.

Ability to handle and work under pressure.

Good report writing ability and proficient computer literacy.

You must be a strong team player with a positive attitude and commitment to all areas of service operations.

Benefits

We offer:

  • Super on all hours worked.
  • Company paid Income Protection.
  • Unlimited career opportunities.
  • Paid parental leave for primary and non-primary carers.
  • Above NES long service leave.
  • Years of service recognition awards.
  • Training and mentorship opportunities.
Others

We are an equal opportunity employer and encourage women, Aboriginal, Torres Strait Islander people and people from culturally diverse backgrounds to apply.

The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population.

To succeed, we need to speed up the shift towards more sustainable mining and construction industries.

We at Epiroc accelerate this transformation, together with customers and business partners in more than countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome.

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