Customer Experience Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerSupport Full time $50,000 - $70,000

At Jumbo Interactive, we bring Australia joy and delight with more chances to win more often. We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries.

Job Role Overview
  • Deliver exceptional customer experiences while using our website and mobile app.
  • Manage inbound customer inquiries via phone, email, chat, and Help Centre articles.
  • Handle complex and sensitive customer issues, ensuring thorough investigation and resolution.
  • Maintain accurate customer account records and process deposits in line with fraud control procedures.
  • Collaborate with internal teams to report and troubleshoot technical issues.

The Customer Support team is responsible for delivering timely and accurate support to our customers. As part of this team, you will be required to stay informed on product updates, gameplay changes, and company policies to provide clear and confident guidance to customers.

Key Requirements
  • Previous experience in a call centre or customer-focused role.
  • Strong problem-solving skills, especially in resolving technical issues with customers.
  • Excellent verbal and written communication skills.
  • Confidence in handling complex and sensitive customer matters.

We commit to respond to every applicant.

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