Customer Engagement Specialist

18 hours ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $63,290 - $112,960
Customer Engagement Specialist

This role involves delivering exceptional customer experiences by providing prompt, informed responses to customer inquiries and requests for information regarding council services.

Key Responsibilities:

  • Provision of face-to-face, phone, and online customer service in a diverse organization environment
  • Previous contact center experience is highly regarded
  • Demonstrated ability to deliver an outstanding customer experience with a strong understanding of first point resolution principles
  • Excellent communication skills, both verbal and written, including high typing accuracy and grammar/spelling proficiency
  • Experience managing difficult customer interactions and troubleshooting complex enquiries
  • Current valid National Police Check or ability to obtain if successful


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